Ratings based on 634 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Housekeeper was very nice and respectful...
by A verified traveler
Posted 27 Oct 2024
We went for the Eras Tour in New Orleans. The front desk staff were super nice, but unfortunately the facilities were pretty unkept. The bathrooms seemed unfinished with the tub peeling on the base, and the toilet barely flushed. We found a toenail in our room. No elevator. Just pretty run down.
Comment from Hotel Management
28 Oct 2024 by Karen Jackson, Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Luling. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
by A verified traveler
Posted 26 Oct 2024
The staff was very kind and attentive. The main issue was the lack of cleanliness. The room had an awful smell, the sheets had other people's hairs on them, the shower curtain was moldy, and the floors were damp. My standards aren’t very high for hotels in general, but the smell was insane. Karen up front was wonderful, though!
Comment from Hotel Management
28 Oct 2024 by Karen Jackson, Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Luling. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Thank you for your kind remarks in the area of customer service!
by A verified traveler
Posted 23 Oct 2024
I love ❤️ the convenience 🏪, the area, peace and quiet and the safety around the property. Thanks 😊 for everything!
Comment from Hotel Management
28 Oct 2024 by Karen Jackson, Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Luling. It is always a pleasure to receive positive feedback.
by A verified traveler
Posted 13 Oct 2024
The building smelled of mold,the carpet floors were wet & stained. Tvdudnt work. We stayed a couple of hrs and checked out the next day
by A verified traveler
Posted 10 Oct 2024
This hotel is old and RUN down. The rooms do not look very clean, it was so terrible that I left to stay at another hotel located in Kenner. This place needs an entire renovation.
by A verified traveler
Posted 8 Oct 2024
First time this happpen tv didnt work changed room shower either the water was very hot or very cold no in between carpet could of been clean ..breakfast was very good staff was very good and helpful the room could use upgrade but it is what it is my stay was ok
by A verified traveler
Posted 7 Oct 2024
Staff was friendly and professional it was very clean breakfast in the morning close to every thing you wouls like to do
by A verified traveler
Posted 27 Sep 2024
Several things come to mind. The worst was that there was no hot water in the shower, the tub was very slippery, plumbing for maintain.
No shampoo or conditioner, but I did get some when I went to the front desk
Outlets at the desk were used for the refrigerator and TV. Had unplugged the refrigerator to select either my PC or the desk light. Poor.
Complementary breakfast was a disgrace. Oatmeal was the only cereal and nothing else is available except pancakes, toast, and bagels lady at the front desk said that their grocery order had not come in yet. Not a valid excuse.!
by A verified traveler from Deville
Posted 21 Sep 2024
No soap in room. No hot water. No elevator. Housekeeping knocking on door twice around 9:30 when checkout is at noon. Carpet dirty going up the stairs. Very unhappy since this was a Ramada property
