Ratings based on 61 Verified Reviews
2.3 Room cleanliness
2.3 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
The owner was very respectful. I called first and he saved the room for me and when I got there, they were very nice. The room was clean and perfect for what I needed.
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We're delighted to hear that the owner and our team provided you with excellent service. It's wonderful to know that the room met your expectations and that it was perfect for your needs. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 3 Oct 2024
When we arrived we noticed it was a much older bldg. We were only staying 1 night so we thought it would be ok. We walked in and the room was extremely HOT. There were dead crickets & BIG roaches all over. The bathroom toilet would not properly flush. There were no light bulbs in the lamps, refrigerator & microwave were disgusting. We had driven 5hrs for a family members funeral and were extremely exhausted. We were given a broom to sweep up the bugs ourselves. When we ran the restroom sink tiny gnats flew out. We closed the bathroom door and left the light on in the bathroom. Turned on the tv, and turned the ac extremely low to hopefully prevent additional crickets from coming in. We ended up sleeping ON TOP of the blankets on the bed since there was only a comforter and no cover sheet. Overall it was unbelievable the overall look of the room. We had another family member staying there and even though his room was not as bad as ours it still was bad.
Comment from Hotel Management
3 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had during your stay. This is certainly not the kind of experience we strive to provide.
We understand your frustration with the condition of the room, including the temperature, pests, and lack of maintenance. We assure you that this is not reflective of our standards.
To further investigate and address these issues, please email us at guestsupport.na@oyorooms.com with your booking details. Our team will assist you in resolving this matter promptly.
We appreciate your understanding and hope to regain your trust in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hi, Elias! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
by A verified traveler
Posted 29 Jun 2024
Definitely did not stay there after check in. There was a rattle snake in my room and it was extra hot, paint was chipping and room was extra dirty. Room was nothing like it looked in the photos. I’m actually sleeping in my car! Feels so much safer than this place! I would love a refund.
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Hi, Vicky! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Eva
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Barbara, Hotel Management
Thanks for your kind and lovely words, Joe! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
by A verified traveler
WASTE OF TIME. WILL NEVER STAY AT AN OYÓ LOCATION.
Posted 10 May 2024 on HotelsI arrived for check in shortly after 5pm on a Friday. No one was at the front desk. There were signs posted with the hours of operation for the front desk, check in and out times, and a small sign that said the manager was out on errands and would be back shortly. I waited for over 45mins before contacting the OYÓ hotel. I couldn’t get thru to a live person. So I contacted Hotels.com since my reservation was done thru them. It took another 1.5hr for them to finally give me the amount I paid in OneKey Cash to book at a different hotel 30mins away in New Braunfels. The representative said that when they contacted someone with OYÓ they said it was a late check in. No where when I was making my reservation did it state there was a cut off time for checking in. I drove from San Marcos to Luling just to waste my time, gas, and my 2yo son’s patience, just to end up having to drive out to New Braunfels.
Comment from Hotel Management
4 Jun 2024 by Tim, Hotel Management
Apologies for the problems you had faced, Samantha! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 12 Apr 2024
They didn’t give me my rooms
Comment from Hotel Management
3 May 2024 by Barbara, Hotel Management
Hi, Joselin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
by A verified traveler
Posted 11 Apr 2024
Hotel had no record of payment and would not let me check in without proof. Offered transaction from my bank account, woman took phone photo. No receipt. Only one room left, TV did not work( deadbolt would not seat in doorframe, thus not secure. Will try to wedge chair under door knob. Property run down although room was clean. Real hassle with registration. Very bad experience so far.
Comment from Hotel Management
3 May 2024 by Dewi, Hotel Management
We are sorry to have you disappointed, Geoffrey! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi
by A verified traveler
Hotels.com fail
Posted 8 Apr 2024 on HotelsWhen I arrive at the office, I spoke to a woman via a phone on the outside wall and was told that she had no idea about my reservation and that they were fully booked. Not sure who was at fault here.
Comment from Hotel Management
3 May 2024 by Barbara, Hotel Management
Hi, Kurt! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
by A verified traveler
Posted 29 Mar 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Dewi, Hotel Management
That is great to hear, Ricardo! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi
