Ratings based on 404 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Great staff. Great location for visiting Buc-ee’s. Bed is comfortable. Bathroom is terrible. Leaky toilet flapper so the toilet fill valve kept coming on. Shower head had weak pressure. Rusty soap holder in the shower. I would stay here again if they improved the bathroom.
Comment from Hotel Management
10 Dec 2024 by Ray, Hotel Management
Dear Andrew, I'm so sorry to hear we let you down. I would certainly never want to leave you with a poor impression, but I'm sorry we could not provide you with an exceptional stay. I appreciate your candid feedback, which allows us to impact future guest experiences positively. We hope to welcome you again and ensure you have an enjoyable stay.Sincerely,RayGeneral Manager
by A verified traveler from Arriba
Posted 30 Nov 2024
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Very comfortable
by A verified traveler
Posted 11 Nov 2024
Had difficulty in operating the tv. Think the batteries in the changer were bad. Would not cut off or change channels.. Left the TV on when leaving. Notified the front desk.
by A verified traveler
Posted 26 Oct 2024
Staff was exceptional.
Room was slightly musty.
by A verified traveler
Posted 26 Oct 2024
Clean
by A verified traveler
Posted 25 Oct 2024
Very nice staff
by A verified traveler
Posted 18 Oct 2024
My room had a bad smell, my sheets were dirty.
by A verified traveler
Posted 12 Oct 2024
Poor sound proofing, you can hear the running children outside your door and above your room. Poor cleaning, the smell of the room is unpleasant that we even open our windows but nothing happens with the smell.
