Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Lizeth Arratia/ Hospitality Manager , Hotel Management
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest, Thank you for sharing your excellent rating about your stay at The Reef Coco Beach. It will be a pleasure to welcome you back in the future. Kind regards, Hospitality Manager
by A verified traveler
Posted 16 Nov 2024
Wonderful stay at the Reef Coco Beach. All staff members we encountered were friendly and always willing to help. The resort is small and the afternoon pool games are not on the same level you'd get at the larger resorts, but the activities team always worked hard to keep people interested. However, we wanted a smaller resort, so it was just what we were looking for. Walkable to 5th ave and completely safe to do so. The food was surprisingly good for an all inclusive. We had no issues getting dinner reservations at either of the a la carts, but we also frequented 5th ave for late afternoon drinks and dinner. The only downfall was we received phone calls everyday from the concierge, we are assuming to try and sell us on the timeshare, we never answered. I mentioned it to the front desk, and the worker was well aware but seemed uncomfortable with wanting to say anything to them. Rather than making her uncomfortable we just left it. Overall we had a great time and would go back.
Comment from Hotel Management
19 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest,Thank you for choosing The Reef Coco Beach for your stay and for sharing your valuable feedback. We are delighted to know that you had a wonderful experience and that our staff made you feel welcomed and assisted throughout your stay.It’s great to know that the size of the resort and its proximity to 5th Avenue met your expectations. We are also happy to hear that you enjoyed the food and had no trouble with the dinner reservations.We sincerely apologize for the inconvenience you experienced. Your feedback is important, and we will work to address this matter to ensure our guests can enjoy a more relaxing experience without distractions.We appreciate your understanding and would love to welcome you back in the future for another enjoyable stay.Kind regards,Hospitality Manager
by A verified traveler
Posted 12 Nov 2024
The place a really beautiful, people were nice and very clean
Comment from Hotel Management
13 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest,Thank you for taking the time to share your experience at The Reef Coco Beach. We are delighted to hear that you enjoyed our beautiful surroundings, the warmth of our staff, and the cleanliness of our facilities.We look forward to welcoming you back for another memorable stay in the future.Kind regards,Hospitality Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest, Thank you for sharing your excellent rating about your stay at The Coco Beach. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth ArratiaHospitality Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest, Thank you for sharing your excellent rating about your stay at The Reef Coco Beach. It will be a pleasure to welcome you back in the future. Kind regards, Hospitality Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest,Thank you for sharing your feedback about your stay at The Reef Coco Beach. We truly appreciate your comments and the time you took to provide them. While we are glad you had a pleasant experience overall, we are committed to continuously improving our services to ensure that future stays exceed your expectations.We look forward to welcoming you back and making your next visit even more enjoyable.Kind regards,Hospitality Manager
by A verified traveler
Posted 7 Nov 2024
Great location. Loved the resort.
Comment from Hotel Management
8 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination and for sharing your feedback.We are delighted to hear you enjoyed the resort and its wonderful location.We hope to welcome you back for another memorable stay soon!Kind regards,Hospitality Manager
by A verified traveler
Posted 7 Nov 2024
Everything was fantastic except the food. no seafood at all.
Comment from Hotel Management
8 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest,Thank you for choosing The Reef Coco Beach for your stay and for sharing your thoughts with us. We are pleased to know that so many aspects of your experience were enjoyable. We regret, however, that our food offerings did not fully meet your expectations. Your feedback is invaluable, and we are always looking to improve our variety. We hope to have the opportunity to welcome you back and provide an even better experience.Kind regards,Hospitality Manager
by A verified traveler from London
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hospitality Manager, Hotel Management
Dear guest, Thank you for sharing your excellent rating about your stay at The Reef Coco Beach . It will be a pleasure to welcome you back in the future. Kind regards, Hospitality Manager
