Ratings based on 999 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Simi Valley
Posted 17 Nov 2024
Exelente comida y el servicio está muy bien
Lo malo es la playa tiene muchas piedras y no puedes disfrutarla
Comment from Hotel Management
18 Nov 2024 by Guest Service Center Management, Hotel Management
Estimado Elmer,Gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que la exquisitez de nuestra comida y la calidad de nuestro servicio han cumplido con tus expectativas y han sido de tu agrado. También nos enorgullece que hayas disfrutado de la sofisticación y comodidad que nuestras habitaciones ofrecen. Lamentamos que la playa no haya estado a la altura de tus expectativas debido a las piedras. Aunque nuestra ubicación privilegiada en Playa del Carmen generalmente ofrece una experiencia playera tropical y relajante, entendemos que las condiciones naturales pueden variar. Estamos constantemente atentos a la armonía de nuestro entorno para asegurarnos de que nuestros huéspedes puedan disfrutar de un ambiente cuidado y respetuoso con la naturaleza.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Guest Service Center Management
by A verified traveler
Posted 5 Nov 2024
Excellent hotel and service. Highly recommend!
Comment from Hotel Management
6 Nov 2024 by Guest Service Center Management, Hotel Management
Dear Melanie,Thank you very much for your kind review.Your appreciation for the impeccable cleanliness of our accommodations fills us with pride, as we strive to maintain a harmonious and inviting atmosphere.We are elated to know that the condition of our hotel met your sophisticated expectations, reflecting our commitment to luxury and elegance. Your commendation of our service is music to our ears, as our team works tirelessly to create a carefree and relaxed environment for our guests.We are also thrilled that the amenities provided in your room contributed to an inspiring stay, immersed in the natural beauty of our surroundings.It would be a pleasure to welcome you back.Best wishes,Guest Service Center Management
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Guest Service Center Management., Hotel Management
Dear Paul,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Guest Service Center Management., Hotel Management
Dear Kenya,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Service Center Management., Hotel Management
Apreciable Jorge,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
by A verified traveler
Posted 24 Oct 2024
Its not something unique for me. All stuff absolutely amazing, very helpful.
I don't like, that music was so loud. From 11 AM i can't stay on the poot principal because of this.
Comment from Hotel Management
25 Oct 2024 by Guest Service Center Management, Hotel Management
Dear Ludmila, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that our team's dedication to providing sophisticated and mindful service left a positive impression on you, and we are proud of our commitment to luxury and elegance that resonates with our guests. Your commendation on our room cleanliness, hotel condition, and the amenities we offer truly reflects the harmonious experience we strive to curate for each guest.We take note of your comments regarding the music volume at the pool area. While we aim to create an inviting and carefree atmosphere, we understand that at times, it may disrupt the tranquil experience we wish for our guests. Rest assured, we always seek a balance to maintain a relaxed and respectful environment for all, and your feedback is invaluable in achieving this goal.Once again, we appreciate your kind words and are inspired to continue delivering an exceptional stay that immerses our guests in the natural beauty and serenity of our surroundings.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Guest Service Center Management., Hotel Management
Dear Bailey,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 18 Oct 2024
it was clean modern and gorgeous and big enough for everyone to get to do what they are looking for. if you want loud music or no music its all possible
Comment from Hotel Management
18 Oct 2024 by Guest Service Center Management, Hotel Management
Dear Cora, Thank you very much for your kind review.We're thrilled to hear that you found our resort to be a harmonious blend of modern luxury and spacious comfort, offering a variety of atmospheres to suit your mood. Your appreciation for the impeccable cleanliness and our sophisticated amenities echoes our commitment to providing an elegant and inviting experience. It's heartwarming to know that our team's respectful service contributed to a carefree and enjoyable stay.We understand that sometimes, amidst the tropical allure and meticulous attention to detail, certain aspects may not meet everyone's expectations. We're mindful of the balance between vibrant activities and tranquil relaxation, aiming to create an inspiring environment for all our guests.It would be a pleasure to welcome you back. Best wishes,Guest Service Center Management
by A verified traveler
Posted 17 Oct 2024
Amazing resort
Comment from Hotel Management
17 Oct 2024 by Guest Service Center Management, Hotel Management
Dear Diana,Thank you so much for your 5-star rating! We're thrilled to hear you had a wonderful experience and look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Guest service center management, Hotel Management
Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
