Ratings based on 51 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 1 Sep 2024
The property is very well located, just over 1 km from history's center of Lugo. It is a very pleasant walk.
Comment from Hotel Management
2 Sep 2024 by Equipo Mercure Lugo Centro, Hotel Management
Muchas gracias Jorge¡Esperamos verle pronto
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Equipo Mercure Lugo Centro, Hotel Management
Muchas gracias por elegirnos¡Esperamos verle de nuevoUn cordial saludo
by A verified traveler
Posted 12 Aug 2024 on Hotels
Excellent hotel close to Lugo centre
Comment from Hotel Management
14 Aug 2024 by Equipo Mercure Lugo, Hotel Management
Muchas gracias por alojarse con nosotros.Esperamos verle pronto
by A verified traveler
Posted 28 Mar 2024
Staff was so great
Comment from Hotel Management
29 Mar 2024 by Equipo Mercure Lugo, Hotel Management
Thank you very much for staying with us.We hope to see you again soon
by A verified traveler
Posted 26 Oct 2023
Excelent
Comment from Hotel Management
27 Oct 2023 by Equipo Mercure Lugo, Hotel Management
Muchas gracias Carlos por sus comentarios.Esperamos verle pronto.Un cordial saludo
by A verified traveler
Posted 18 Oct 2023
Very nice and clean, nice area, very friendly and helpful staff.
Comment from Hotel Management
18 Oct 2023 by Equipo Mercure Lugo, Hotel Management
Muchas gracias Armando por sus amables comentarios¡Esperamos volver a verle pronto.Un cordial saludo
by A verified traveler
Posted 5 Sep 2023
Wow! The staff at this hotel exceeded all my expectations! I have traveled quite a lot in my 63 years both professionally and personally) but I can’t remember when I have been so well treated and helped! My wife and I were walking the Camino in Spain and why wife was struggling with shin splints. We decided we should take a day off from hiking to help her recover. Because of the language issues (I don’t speak Spanish) Emidio at the front desk helped me make all the necessary changes to our itinerary to allow us to stay an extra day. Whenever I came to him with an issue (unrelated to his hotel) he would simply say - “no problem” and help me until my issues was solved! Alejandro and Manuel at the bar were extremely friendly and accommodating as well. In fact, while at the hotel, I interacted with at least 6 hotel staff and they we all great! I don’t if this is unique to this just Mercure but I will definitely be more predisposed to look for Mercure option for future travels because of this experience!
Comment from Hotel Management
6 Sep 2023 by Equipo Mercure Lugo, Hotel Management
Muchas gracias Mark, por su comentarioEstamos encantados de que todo el equipo humano que formamos el hotelMercure Lugo, haya hecho que su estancia fuese satisfactoria.Esperamos volver a verle pronto
by A verified traveler
Posted 29 Aug 2023 on Hotels
Comment from Hotel Management
30 Aug 2023 by Equipo Mercure Lugo, Hotel Management
Muchas gracias Michael por sus comentarios¡Esperamos verle pronto.Un cordial saludo
by A verified traveler
Posted 8 Aug 2023
Lovely modern hotel about half a mile from the city's old walls...and all that is interesting in Lugo.
Comment from Hotel Management
15 Aug 2023 by Equipo Mercure Lugo, Hotel Management
Thank you very much for staying with us.We hope to see you soon¡
by A verified traveler
Posted 24 May 2023
Perfect place
Comment from Hotel Management
24 May 2023 by Equipo Mercure Lugo, Hotel Management
Muchas gracias por su valoración¡Esperamos verle prontoUn cordial saludo
