Ratings based on 303 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Place was amazing!
by A verified traveler
Posted 17 Oct 2024
Magical Villa
Beautiful gardens
Spectacular views
Comment from Hotel Management
3 Nov 2024 by VPL, Hotel Management
Dear Rodolfo,thank you very much for commenting positively on your stay, we are very happy to hear that everything went wonderfully.These are reviews that fill our hearts with joy.Happy to see you again in the futurebest Regards from Lugano
by A verified traveler
Posted 30 Sep 2024 on Hotels
The Suites have a beautiful lake view with a big Terrace
Comment from Hotel Management
9 Oct 2024 by vpl, Hotel Management
Infinitamente grazie per il suo ottimo feedback, sono risultati che ci riempiono di gioia.A presto e ecari saluti da Lugano
by A verified traveler
Posted 13 Sep 2024 on Hotels
beautiful facility with stunning views from our room and all common spaces; friendly and responsive staff; spacious and well considered rooms; delightful breakfast and dining venues which created lasting memories every day. hated to leave; definitely will return.
Comment from Hotel Management
9 Oct 2024 by VPL, Hotel Management
Dear Mr Rayford,thank you very much for your positive feedback, these compliments fill us with joy. See you soon and best regards from Lugano
by A verified traveler
Posted 10 Sep 2024
Very nice
Comment from Hotel Management
9 Oct 2024 by vpl, Hotel Management
Many thanks Mr. Daniel we are really happy you enjoed your stay at Villa principe leopolod.See you nex timebest regards from Lugano
by A verified traveler
Posted 23 Aug 2024
Excellent views
Comment from Hotel Management
25 Aug 2024 by Arianna, Hotel Management
Dear Mr. Asit Pruthi,We thank you for writing these nice words about our hotel, it always gives us great pleasure to know that you enjoyed your stay and keep in your heart a special memory of the time you spent with us.Confident that we will welcome you back again, we send you our sincerest regardsSee you soonVPL STAFF
by A verified traveler
Posted 21 Aug 2024
The property view and the amenities were spectacular. The rooms were spacious and luxurious. The view from room O was delightful at all times of the day. It did not matter that the property was a little far away from Lugano, the shuttle took us into the city so that we could dine and shop. Would love to stay there again.
Comment from Hotel Management
25 Aug 2024 by Arianna, Hotel Management
Dear Mrs Jacqueline Fraser, We are grateful to you for taking the time to tell us about your experience with us, and we are very happy to read that you had a happy time.It is important to us that our guests enjoy their stay in an atmosphere of tranquility and peace; these are precisely the principles on which our hospitality is based, so we thank you for your feedback.Best regardsVPL STAFF
by A verified traveler
Not a 5star experience
Posted 18 Aug 2024 on HotelsWe were really looking forward to our stay at the hotel however, we left rather disappointed and dissatisfied. The room, though large was very outdated and had an unusual layout. One small example, the loo was in its own large room yet still was situated so close to the wall you could hardly sit down.
The concierge weren’t great, my husband and I both spoke with them asking for different meals on three separate evenings. Each time, we were recommended to visit the same restaurant despite asking for different cuisines. We did go to the recommended restaurant on the first evenings as we knew no better and saw three other guests from the hotel. I know how concierge works but they must have been getting some serious kickbacks from this one particular restaurant.
There were many other little niggles such as children screaming and jumping around the very small pool and pool area and no one stopping them. Very little service at the pool also.
No space for us to have an aperativo before supper, no space for supper. Apparently you had to book weeks in advance but no one told us and quite frankly, at a 5-star hotel, shouldn’t guests be a priority!?
Many tables that had a view over the lake (the whole point of the hotel) were ‘reserved’ for one family of guests who turned up so late most people had eaten and left by the time they arrived. It all felt a little disappointing that I couldn’t enjoy the facilities and consequently spent most of my time out of the hotel.
by A verified traveler
Posted 10 Aug 2024
The view is amazing
Comment from Hotel Management
11 Aug 2024 by Arianna, Hotel Management
Dear Mubarak Almahmoud, Thank you for writing these nice words about our hotel, it always makes us very happy to know that you enjoyed your stay and that you keep in your heart a special memory of the time you spent with us.We look forward to welcoming you again and send you our sincerest regardsSee you soon
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Arianna Pilatti, Hotel Management
Dear Vijaykumar Roopchandani, thank you for taking the time to give us your feedback on your recent stay.We are very happy to read that you enjoyed your stay at our hotel; feedback from each of our guests is very important to us to improve more and more in a future.In the hope that you will experience these positive feelings again, we send you our warmest regardsSee you soon
