Ratings based on 805 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Nice stay
Comment from Hotel Management
20 Jan 2025 by BWLufkin, Hotel Management
Thank you so much for choosing to stay with us and for taking the time to share your experience! We are delighted to hear that you enjoyed your stay!
by A verified traveler from Hemphill
Posted 21 Dec 2024
Last minute trip and I was pleased that we got a room. Everything was great!
Comment from Hotel Management
22 Dec 2024 by I.J, Hotel Management
Dear Julie, Thank you for choosing to stay with us on your last-minute trip! We're thrilled to hear that everything was great and that we could accommodate you. We hope to welcome you back for another visit soon! Happy Holidays!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
13 Jan 2025 by BW Lufkin, Hotel Management
Thank you for your positive review, we are thrilled to hear that you had an exceptional stay with us! Providing guests with a memorable and enjoyable stay is our top priority and your feedback lets us know we're on the right track!It was a pleasure hosting you and hope to welcome you back again soon!
by A verified traveler
Posted 15 Dec 2024
We booked through Expedia. When I called to change our reservation the hotel looked us up and said we would have to go through Expedia. We decided to keep our reservation “as is” after seeing the penalties. When we arrived, the hotel couldn’t find our reservation. I shared with them I had called 2 days prior and the staff had looked us up in there system and confirmed us over the phone. The front desk staff was unhelpful and rude and didn’t even speak to us as they continued typing in their computer. They told us another time they couldn’t find our reservation, so we searched through emails and provided our confirmation information. After searching in their computer for a few more minutes they found us and told us we were there on the wrong dates (we were not and showed them our confirmation email to prove it). Without discussion, they started calling their “sister property” to see if they had any space. We said we did not want to go to another location (we’d spent 12 hours traveling and wanted to go to bed and also the sister property was a lower quality property) so they put us in a room which was not what we booked or paid for (downgraded us). The room smelled like mold and the smell was coming from the AC/Heater unit. There was also black mold covering the bottom of the bath mat. After suffering through the first night on one of the worst beds we had slept on, we actually went to a store and bought a foam mattress topper. Never using Expedia or Best Western again.
Comment from Hotel Management
17 Dec 2024 by tw, Hotel Management
Dear Tracey,Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered during your recent stay. This is not the standard of service we strive to provide, and we regret the challenges you faced with your reservation and accommodation. We understand how disappointing it must have been, especially after a long journey. Your concerns regarding the reservation process, room conditions, and staff interactions are extremely important to us. We will thoroughly investigate these matters with both our team and Expedia to ensure such issues are prevented in the future. Additionally, we are addressing the cleanliness and maintenance concerns you mentioned, as this is unacceptable and does not align with our commitment to guest satisfaction. Your feedback gives us an opportunity to improve, and we truly hope you will consider giving us another chance to provide you with the stay you deserve. If you would like to discuss your experience further, please don't hesitate to contact us directly.
by A verified traveler from Beaumont
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by T.W, Hotel Management
Dear Bradley, Thank you so much for taking the time on writing us a review! We look forward to welcoming you back in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by T.W, Hotel Management
Dear Diane, Thank you so much for the fantastic 5/5 review! We are thrilled to hear that you had an amazing stay with us. We will look forward to welcoming you back in the near future. Happy Holidays!
by A verified traveler
Posted 5 Dec 2024
Amazing
Comment from Hotel Management
10 Dec 2024 by T.W, Hotel Management
Dear Alejandro, Thank you so much for the amazing 5/5 review! We are thrilled to hear that you had a wonderful stay with us. We will look forward to welcoming you back in the near future. Happy Holidays!
by A verified traveler
Posted 1 Dec 2024
Quick and easy check in. Convenient location, pet friendly, and decent breakfast. It’s the only place we stay when visiting Lufkin.
Comment from Hotel Management
10 Dec 2024 by I.J, Hotel Management
Dear Sharon,Thank you for your wonderful review! We're delighted to hear you enjoyed the quick check-in, convenient location, pet-friendly accommodations, and our breakfast offerings. It's an honor to be your go-to place when visiting Lufkin, and we look forward to welcoming you back for many more stays!
by A verified traveler
Posted 28 Nov 2024
Loved our stay. Nice breakfast
Comment from Hotel Management
30 Nov 2024 by t.w, Hotel Management
Dear Carolyn, Thank you for your lovely review! We're so happy to hear that you loved your stay and enjoyed our hot breakfast. We look forward to welcoming you back for another great and lovely experience soon!
by A verified traveler
Posted 27 Nov 2024
Great little hotel! They are currently doing renovations, but it didn’t bother us.
Comment from Hotel Management
30 Nov 2024 by t.w, Hotel Management
Dear Devanie, Thank you for your kind review! We're delighted to hear that you enjoyed your stay and that the renovations didn't affect your experience. We're excited about the improvements we're making and appreciate your understanding during this time. We hope to welcome you back soon to enjoy our refreshed spaces!
