Ratings based on 660 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Ihr Team vom Hotel Excelsior , Hotel Management
Sehr geehrte Pooja,Es tut uns leid, dass du mit deinem Aufenthalt bei uns nicht zufrieden warst. Wir können dir versichern, dass wir regelmäßig Renovierungsarbeiten durchführen.Mit freundlichen Grüßen,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler from Carlsbad
Posted 30 Sep 2024
Lady at reception good do better at greeting & explaining to guests
Comment from Hotel Management
1 Oct 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Patricia, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the cleanliness of your room and the amenities provided. Our team works diligently to ensure our guest rooms are well-maintained and comfortable for all our guests.However, we regret that certain aspects of your stay did not meet the standards you expected. We understand that a warm welcome upon arrival sets the tone for a pleasant stay, and we apologize if this was not your experience. Our staff is typically known for their attentive and friendly service, and it is disappointing to hear that this was not reflected in your interaction. Additionally, while our hotel has been completely renovated to enhance the guest experience, we acknowledge that there are areas in need of improvement. Rest assured, we are continuously working on maintaining and updating our facilities.Finally, it is great that you found the room amenities to be satisfactory. We strive to provide a range of amenities such as a tea and coffee station in our Business category rooms, a flat-screen TV with satellite channels, and we ensure that our rooms are soundproof to provide a restful environment for our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 18 Sep 2024 on Hotels
Comment from Hotel Management
19 Sep 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Sehr geehrter Mahmoud,vielen Dank für Ihr positives Feedback!Es freut uns sehr zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir hoffen, Sie hatten die Gelegenheit, den einzigartigen 360-Blick über die Stadt und das Rhein-Neckar-Tal von unserem 17. Stock aus zu erleben.Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Sehr geehrter Sebastien,vielen Dank für Ihr positives Feedback!Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Wir hoffen, Sie besuchen uns wieder einmal.Mit freundlichen Grüßen,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
TAVSİYE ETMİYORUM
Posted 11 Sep 2024 on HotelsOtel odası çok kötüydü hijyen adına hiçbirşey yoktu. Otele girerken rutubet kokusu başlıyor. Aynı şekilde odalarda kokuyor. Banyo ve lavabo tarihi eser. Duş başlığı heryerinden su kaçırıyor.
Comment from Hotel Management
12 Sep 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Levent Bey, değerlendirmeleriniz için teşekkür ederiz.Otelimizdeki konaklamanızın beklentilerinizi tam olarak karşılamadığını duyduğumuza üzüldük. Misafirlerimizin memnuniyeti bizim için son derece önemlidir. Bu nedenle, hijyen ile ilgili yaşadığınız sorunları ve banyo ile duş alanlarındaki durumdan dolayı hissettiğiniz rahatsızlığı önemle dikkate alacağız. Ayrıca, odaya girerken hissettiğiniz rutubet kokusu için de çok üzgünüz. Bu konularda misafirlerimiz için en iyi deneyimi sağlamayı hedefliyoruz.Sizi otelimizde tekrar ağırlamayı ümit ediyoruz. Saygılarımızla,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Kasper, Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
bonne adresse
Posted 3 Sep 2024 on HotelsTrès bonne adresse en centre ville
Comment from Hotel Management
4 Sep 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Cher Daniel,Merci de partager votre expérience avec nous.Nous sommes ravis que vous ayez apprécié la localisation centrale de notre établissement, ainsi que la propreté de nos chambres, l'état de l'hôtel, la qualité de notre service et le confort des chambres. Situé au cœur de Ludwigshafen, l'Hotel Excelsior offre un confort exclusif et est une adresse de choix pour les voyageurs d'affaires et les vacanciers. Nous sommes également heureux que vous ayez pu profiter de la vue magnifique depuis les étages supérieurs sur les toits de la ville.Au plaisir de vous revoir,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Worst hotel visted
Posted 14 Aug 2024 on HotelsAwful area, run down dirty and dilapidated. No internet even though advertised. Rooms not very clean. Fridge in room plug missing. Balcony filthy.
Overall totally unsuitable for children and not worth the cost ( even though cheap).
Would highly recommend it should taken off your list of hotels.
Comment from Hotel Management
16 Aug 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Guest,Thank you for taking the time to provide this feedback.We are sorry that your stay did not fully meet your expectations. Regarding the connectivity issues you faced, we would like to clarify that we usually receive positive remarks about our complimentary high-speed internet, and it is regrettable to hear that you encountered difficulties. We will certainly look into this to ensure a seamless online experience for all our guests.We are also concerned to hear your observations about room cleanliness and the balcony's condition. Please accept our apologies for any oversight in this regard. Our team is dedicated to maintaining a high standard of cleanliness and comfort, and we will reinforce this commitment to prevent such experiences. Moreover, we understand the importance of having all amenities in perfect working order, and we apologize for the missing fridge plug which is an uncommon occurrence at our establishment.Finally, we truly regret to hear that you felt our hotel was not suitable for children and did not find value in your stay. We take pride in offering family-friendly accommodations and we will review your comments to better meet our guests' expectations.Nonetheless, we would like to highlight our hotel's convenient location, close to key transport links and attractions, making it an ideal base for exploring Ludwigshafen and the surrounding areas. We continually strive to provide a welcoming and comfortable environment for all our guests.We look forward to welcoming you very soon.Best regards,Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Posted 4 Aug 2024 on Hotels
very dirty and disgusting
Comment from Hotel Management
6 Aug 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Dear Richard,Thank you for taking the time to review your stay.We are sorry that your stay did not fully meet your expectations. Maintaining a fresh and welcoming environment is fundamental for us, and your comments highlight areas needing our attention. Our hotel underwent a complete renovation in 2014, and we aim to keep our facilities, including guest rooms and bathrooms, up to standard. We regret any oversight in this regard. Additionally, we understand that friendly and efficient service is crucial for a comfortable stay, and we seem to have fallen short of these expectations during your visit. We are concerned to hear your feedback, as it is a deviation from the high service standards our guests are accustomed to. Despite the aspects that did not meet your expectations, we are located in the heart of Ludwigshafen, offering easy access to various attractions and public transport, which many guests find convenient for both business and leisure travel. We invite you to enjoy the splendid 360 city views from our 17th floor on your next visit, which we hope will leave a more positive impression.Ihr Team vom Hotel Excelsior Ludwigshafen
by A verified traveler
Eneste plus var sødt personale 😊
Posted 23 Jul 2024 on HotelsMeget slidt og duer over alt selv inde på værelset 😳. Elendig seng , klamt og beskidt, vil sige billeder lyver en del.
Plussiden var virkeligt sødt og venligt personale de trak virkeligt stedet op. Men aldrig sove der igen.
Comment from Hotel Management
27 Jul 2024 by Ihr Team vom Hotel Excelsior Ludwigshafen, Hotel Management
Kære Karina.Vi takker dig mange gange for anmeldesen af dit ophold.Vi er glade for, at du satte pris på vores personales venlighed, som altid står klar til at hjælpe og give en god service.Vi beklager dybt, at dit ophold ikke levede op til dine forventninger. Det er vores mål at levere en upåklagelig service og komfortabel overnatning, og vi tager din tilbagemelding meget alvorligt. Dine kommentarer om værelsets stand, renlighed og sengens komfort er blevet noteret, og vi vil gennemgå disse punkter grundigt.Hotellet nyder godt af sin centrale placering og lette tilgængelighed med blandt andet offentlig transport blot 400 meter fra hotellet.Ihr Team vom Hotel Excelsior Ludwigshafen
