Ratings based on 5 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Its very clean nice staf helpful everything near shoping and restrant i will stay again
by A verified traveler from Bridgetown
Posted 12 May 2023
What they advertise is NOT what you get. The rooms are dated....1980s
Front desk staff Manish is horrible.
I only stayed for one night as I though it was close to the airport. Its a good 40 min ride.
Complimentary shuttle is a joke. I requested it and got a run around story. Ending up paying my own fare to the hotel and on my return the taxi driver took 200 IND from me. (Toll fees) as he calls it, even though we passed through none.
Im sorry but my time and experience was awful.
by A verified traveler
Grand Radiant Hotel should improve its services
Posted 18 Dec 2022 on HotelsThe hotel and the room looked good at first sight. But there were a few serious issues.
First, the faucet on the wash basin was leaky. After using the wash basin for a couple of minutes, the toilet floor was flooded.
Second, I didn't have access to hot water. I had to call the reception and wait for 15 minutes for hot water. On one occassion, I found out after 15 minutes that the reception had forgotten to turn it on after my call. I had to call again and wait another 15 minutes.
Third, during my 36 hour stay, wifi was out of order for an hour at a time when I seriously needed to send a couple of emails.
Comment from Hotel Management
8 Jan 2023 by MANISH KUMAR, Hotel Management
Dear Guest, Thank you very much for your review of your recent stay at our hotel. Kindly accept my sincere apologies for the inconvenience caused to you during your visit .Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally welcome you back to our hotel with improved services. Best Regards, The Grand Radiant
by A verified traveler
Posted 16 Jul 2019 on Ebookers
Good service, nice Ambience, value for money, good connectivity to all ie airport, railway stations
Comment from Hotel Management
23 Jul 2019 by Anurag Awasthi, Hotel Management
Dear Guest
Thank you for the recommendation and wonderful review of our hotel.
It is truly heartening to know you enjoyed your stay with us and were looked after by the team. It certainly makes our day to hear about your satisfaction with our services and offerings and even more our team's spirit and passion in caring for our guests. Thank you for making it your home during your stay in Lucknow.
The entire team looks forward to welcome you back to The Grand Radiant, Lucknow.
by A verified traveler
A premium stay at an affordable cost.
Posted 2 Jan 2019 on HotelsThe hotel is located centrally. A four-star comfort at a three-start hotel. The staff are very cooperative, friendly, and are always ready to listen. The rooms are lavishly conditioned and has a downtown setting essence to it, providing relaxation. Additionally, there is in-room dining service provided 24/7. The breakfast buffet comes in with fresh foods and variant changes everyday. Overall, a comfortable and splendid stay that meets your standard expectations.
Comment from Hotel Management
9 Jan 2019 by Annurag Awasthi, Hotel Management
Dear Mr. Mohammed,
Greetings from The Grand Radiant...!
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer services. we provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
We look forward to seeing you on your next trip to The Grand Radiant!
