Ratings based on 19 Verified Reviews
4.1 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
I arrived as a large group and found not ready to receive us despite knowing of our program well in advance.
Room was without face towel, hand towel and Kleenex. Only one bath towel.
Personal safe inside the room is not bolted. Somebody could theoretically walk out with the entire box.
Carpet in hallways in bad shape.
Comment from Hotel Management
12 Nov 2024 by Mohit Pandey, Front Office Manager, Hotel Management
Dear Sir,Namaskar.!Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and appreciate you bringing these issues to our attention. We deeply regret that your stay did not meet the high standards we strive to provide our guests, and we are sorry for any frustration this may have caused to you and your group.We fully understand your concerns about the room not being properly prepared upon your arrival, and we sincerely apologize for the missing amenities, Additionally, we are grateful that you brought to our attention the issue with the personal safe. We take security very seriously, and it is unacceptable that the safe was not bolted down. We are addressing this matter immediately to ensure that all safes in our rooms are securely installed and cannot be easily removed.We also appreciate your feedback regarding the carpet in the hallways. We understand that it contributed to a less than ideal first impression, and we are currently reviewing our maintenance schedule to address this issue and ensure our public areas are well-maintained.Once again, we sincerely apologize for the oversight and inconvenience caused. We are committed to improving our operations to prevent such issues from occurring in the future and hope that you will give us the opportunity to provide you with a much better experience on your next visit.Thank you for your understanding, and we hope to welcome you back soon.
by A verified traveler
Posted 22 Jun 2024
by A verified traveler from Mumbai
Posted 9 May 2024
The staff is very decent & courteous, special thanks to Ms.Jasmine who on 1-communication understood the need of the guest by organizing our dinner though we arrived @ midnight. The food was remarkable. Full marks to the entire management for making our stay a memorable. Would love to come back.
Comment from Hotel Management
17 May 2024 by Mohit Pandey, Hotel Management
Dear Mr. Thawani,On Behalf of Management and Staff at Ramada Lucknow, I would Like to Thank you for taking the time to write your valuable comments. We are pleased to hear your positive feedback and rating regarding our Property and staff.On Behalf of the Entire Management and Staff we look forward to your next visit.Thanks Again for staying with us at Ramada Lucknow. Regards Mohit PandeyFront Office Manager
by A verified traveler
Posted 9 Mar 2024
Play area
Comment from Hotel Management
26 Apr 2024 by Mohit Pandey, Hotel Management
Dear GuestOn Behalf of Management and Staff at Ramada Lucknow, I would Like to Thank you for taking the time to write your valuable comments. We are pleased to hear your positive feedback and rating regarding our Property and staff.On Behalf of the Entire Management and Staff we look forward to your next visit.Thanks Again for staying with us at Ramada Lucknow. Regards
by A verified traveler
Really Ramada !!
Posted 19 Nov 2022 on HotelsDon't let the lovely exterior and public areas fool you, Extremely poor upkeep in the rooms and personal spaces. Poor service in the F&B areas, coffee shop , staff busy talking to each other and trainees more helpful than uniformed staff . never again.
Comment from Hotel Management
6 Dec 2022 by Hotel Room Division Manager, Hotel Management
Dear Guest, Namaste from Ramada by Wyndham, Lucknow !Thank you for sharing your feedback with regards to your stay with us. We realize we were unable to delight you in your recent stay with us. We take the feedback extremely seriously and will work on the areas of improvement with the team. It has always been our endeavor to provide our guest undivided attention and personalized service at all times, and will work towards creating an even better experience on your next visit. We eagerly await the opportunity to welcome you back and assure you of our best service and attention. Kind regards, Team Ramada Lucknow
by A verified traveler
Comfortable stay
Posted 28 Jun 2022 on HotelsGood hotel. Convenient if you want to travel out of Lucknow. Lot of confusion and time taken at check in. Otherwise all good
by A verified traveler
Posted 13 Jun 2021 on Hotels
No driver sleeping facility staff not friendly
Comment from Hotel Management
12 Aug 2021 by Sumit, Hotel Management
Namaste Mr.Kanchan,
Your feedback is very important to us, and I am saddened to hear that there were areas that did not lived up to your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.
by A verified traveler
Short sweet with some great food
Posted 13 Mar 2021 on HotelsIt was a short trip and we had a good time and after Covid 19 wasn’t expecting to be much. Pleasantly surprised to find the property in fairly good shape. Food was very good at the restaurant and the girl Kajal took great care at the table
Comment from Hotel Management
7 Apr 2021 by Sumit, Hotel Management
Namaste Sir,
Many thanks for sharing an appreciative review for our hotel on this esteemed travel forum. Our entire team invests considerable efforts towards ensuring that your stay with us is a memorable affair that you’d return for many times over. Your acknowledgment for our efforts is encouraging as well as genuinely rewarding. We hope you will soon give us another opportunity to host you and craft a memorable ‘stay’ for you once again.
by A verified traveler from Miami, FL, USA
Posted 18 Jul 2019
Everything was pretty nice accept their behavior towards Videography when I was not focusing on any person but just the facilities. I didn't understand why shooting video was prohibited inside the hotel. They stopped me to take video for their photo gallery, understood but I didn't understand why not the rest of the common areas. I was just using my small GoPro to put it on YouTube as I'm a travel vlogger. I mostly promote 5 Star Hotels, Airlines and their Business/First Class Lounges but looks like they didn't give me the opportunity to do that. Though I gave them a 5 star ratings but when I paid for something, that's my right to do unless they have it mentioned on every wall, "No Photo/Video is allowed." Breakfast was not satisfactory. They had Indian food like Dosa and all. Found sausage only from the continental but No Cheese, No Olives, No Grapes, No Dry Fruits and moreover they didn't greet when entering the restaurant for the buffet. There was no proper table service other than I asked them for something. They didn't ask for coffee or tea either on the table. It's understood from their employees faces that they are not satisfied with their job for whatever reason. Nobody smiles when ask them something. A good training is needed. That is not how a 5 Star property should look like. The property has big chilled air conditioned rooms and other amenities but I found people don't have simple etiquette. No greetings when checking-in or see you in the future when checking out.
Comment from Hotel Management
18 Jul 2019 by Sumit, Hotel Management
Namaste Mr.Shubham,
Thank you very much for taking the time to let us have your comments with regards to your recent stay at our hotel. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problem, since we are also surprised & embarrassed for the same !! If I can be of any further assistance, please do not hesitate in contacting me. I look forward to welcoming you back to our hotel in near future
by A verified traveler from delhi
Posted 28 Jun 2019
Everything was a unique and great collection at the art gallery.
Comment from Hotel Management
1 Jul 2019 by Nishit Mangal, Hotel Management
Namaste Sir/Ma'am, Many thanks for sharing an appreciative review for our hotel on this esteemed travel forum. Our entire team invests considerable efforts towards ensuring that your stay with us is a memorable affair that you’d return for many times over. Your acknowledgment for our efforts is encouraging as well as genuinely rewarding. We hope you will soon give us another opportunity to host you and craft a memorable ‘stay’ for you once again.
