Ratings based on 77 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Good overall. Would recommend to book.
Comment from Hotel Management
14 Nov 2024 by Marcom , Hotel Management
Dear Raveena,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 26 Oct 2024
only stayed for single night.
Comment from Hotel Management
29 Oct 2024 by Marcom , Hotel Management
Dear Rajesh,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 21 Oct 2024
The bathroom and bathtub were very dirty. The carpet was dirty and has stains all over. The AC was not working, I called the front desk they told that they will send someone but no one came to repair it.
Comment from Hotel Management
21 Oct 2024 by Marcom , Hotel Management
Dear Shagun,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 15 Oct 2024
It is a very tired property for a Hilton.
Comment from Hotel Management
17 Oct 2024 by Marcom , Hotel Management
Dear Anna,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 19 Jul 2024
Everything was so good as we expected.
Staff was good and very helpful.
Comment from Hotel Management
20 Jul 2024 by Team Marketing, Hotel Management
Dear Alok,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Team Marketing, Hotel Management
Dear Deo,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Team Marketing, Hotel Management
Dear Deo,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
by A verified traveler
Wonderful F&B service rescues sub-par hotel
Posted 3 Jun 2024 on HotelsWhen we booked this hotel the assumption of it being a 'Hilton-quality' hotel weighed heavily on the decision. Even though we knew this was a 'second brand' for the Hilton group in India, we didn't expect it to be so thoroughly average in it's infra and facilities. That said, it's the service - especially and pointedly the F&B team (Ashwini, Amit, and their colleagues) who made this trip worth remembering.
What went wrong...
1. We were accommodated on the 3rd floor and we could tell we were at our floor by a peculiar stench that hung heavy in the air. It was the carpet on the floor. Our 8-yo would hold her breath throughout the walk to the rooms at the end of the corridor. The carpets in the room were marginally less stinky. They were equally heavily stained though.
2. The bathrooms were sub-par. Missing towels, and when available, ragged to the bone. Defective exhaust. A towel rack mounted at a height compatible with a basketball player's reach. And the water-damage-swollen door would shut only when banged with force.
3. One room were missing the sheer curtains - they'd been "taken for washing" and had never returned since.
What was wonderful was the breakfast experience. We used to look forward to breakfast. The sheer variety on offer and its quality made our mornings bright. The quality of service at breakfast too was amazing. Ashwini and her team are A-one! And our compliments to the culinary team as well!
Would we stay at this hotel again? Not likely.
Comment from Hotel Management
3 Jun 2024 by Team Marketing, Hotel Management
Dear Rahul,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, we are also thankful to you for mentioning about the f&b services and food which you liked, team will be ecstatic to hear such motivating from you, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 1 May 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Hiba Siddiqui, Hotel Management
Dear Pooja,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Team Marketing, Hotel Management
Dear Guest,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
