Ratings based on 33 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
We had a fantastic experience, every member of the hotel team were amazing.
Comment from Hotel Management
21 Nov 2024 by Christian Wildhaber, Hotel Management
Dear Guest,Thank you for taking the time to leave your feedback on Expedia following your recent stay at Mandarin Oriental Palace, Luzern.It is a true delight to read the kind words that you have shared regarding the service and your experience with us.Myself and the team truly hope to have the opportunity of welcoming you back in the near future.Yours sincerely,Christian WildhaberGeneral Manager
by A verified traveler
Posted 23 Aug 2024
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Comment from Hotel Management
28 Aug 2024 by Christian Wildhaber, Hotel Management
Dear Guest,Thank you for taking the time to leave your feedback on Expedia following your recent stay at Mandarin Oriental Palace, Luzern.It is a true delight to read the kind words that you have shared regarding the service and your experience with us.Myself and the team truly hope to have the opportunity of welcoming you back in the near future.Yours sincerely,Christian WildhaberGeneral Manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
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Comment from Hotel Management
19 Aug 2024 by Christian Wildhaber, Hotel Management
Dear Guest,Thank you for taking the time to leave your feedback on Expedia following your recent stay at Mandarin Oriental Palace, Luzern.It is a true delight to read the kind words that you have shared regarding the service and your experience with us.Myself and the team truly hope to have the opportunity of welcoming you back in the near future.Yours sincerely,Christian WildhaberGeneral Manager
by A verified traveler
Posted 28 Jul 2024
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Comment from Hotel Management
1 Aug 2024 by Christian Wildhaber, Hotel Management
Dear Guest,Thank you for taking the time to leave your feedback on Expedia following your recent stay at Mandarin Oriental Palace, Luzern.It is a true delight to read the kind words that you have shared regarding the service and your experience with us.Myself and the team truly hope to have the opportunity of welcoming you back in the near future.Yours sincerely,Christian WildhaberGeneral Manager
by A verified traveler
Posted 6 Jul 2024
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Comment from Hotel Management
9 Jul 2024 by Christian Wildhaber, Hotel Management
Dear Guest,Thank you for taking the time to leave your feedback on Expedia following your recent stay at Mandarin Oriental Palace, Luzern.It is a true delight to read the kind words that you have shared regarding the service and your experience with us.Myself and the team truly hope to have the opportunity of welcoming you and your family back in the near future.Yours sincerely,Christian WildhaberGeneral Manager
by A verified traveler from Miami beach
Posted 2 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Christian Wildhaber, Hotel Management
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
by A verified traveler
Posted 23 May 2024
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Comment from Hotel Management
30 May 2024 by Christian Wildhaber, Hotel Management
Dear Guest,Thank you for taking the time to leave your feedback on Expedia following your recent stay at Mandarin Oriental Palace, Luzern.It is a true delight to read the kind words that you have shared regarding the service and your experience with us.Myself and the team truly hope to have the opportunity of welcoming you back in the near future.Yours sincerely,Christian WildhaberGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Excellent location, service and staff hospitality
Comment from Hotel Management
1 May 2024 by Christian Wildhaber, Hotel Management
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
by A verified traveler
Posted 30 Dec 2023 on Hotels
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
15 Dec 2023 by Christian Wildhaber, Hotel Management
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager
