Ratings based on 250 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
There is a faint drain smell in the building and room. However, the customer service is excellent! There is no supermarket nearby, but there is a restaurant conveniently located opposite the hotel.
Comment from Hotel Management
23 Nov 2024 by S.Ashour, Hotel Management
Thank you for your feedback! We’re glad to hear you appreciated our customer service and the convenience of the nearby restaurant. We apologize for the issue with the smell and will address it immediately to ensure a better experience.
by A verified traveler
Posted 10 Nov 2024
Lovely hotel with friendly helpful staff and nice communal area. Parking is available but due to location and layout some spaces are rather tight. Stayed with my three kids in family room on top floor. Large room with lots of space though room had two double beds instead of advertised four singles. No lift so had to carry suitcase up a reasonable amount of stairs to room. Really convenient for bus to Lucerne and beyond as stop right outside hotel. Would recommend to anyone.
Comment from Hotel Management
11 Nov 2024 by S.Ashour, Hotel Management
Thank you for your kind review! We’re thrilled that you and your family enjoyed your stay and found our team welcoming. It's wonderful to hear that our family room met your space needs, even if the bed configuration was slightly different than expected. We understand the stairs can be a bit of a challenge, and we're always happy to assist with luggage when possible.We’re glad you found the location convenient for exploring Lucerne and the surrounding areas by bus. Thank you again for the recommendation—it means a lot to us!
by A verified traveler
Posted 27 Oct 2024
Great place. Highly recommended
Comment from Hotel Management
27 Oct 2024 by S.Ashour, Hotel Management
Thank you for your kind review! We’re thrilled you enjoyed your stay and appreciate you taking the time to share your experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
31 Oct 2024 by S.Ashour, Hotel Management
Thank you very much for taking the time to give us feedback! We hope to welcome you here again in the future.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by S.Ashour, Hotel Management
Thank you for taking the time to share your feedback regarding your stay with us. We are sorry to hear that your experience did not meet your expectations. We value your input and hope to offer you a better experience on a future visit.
by A verified traveler
Posted 1 Oct 2024
we loved our stay here!! So charming and comfortable. Would definately recommend.
Comment from Hotel Management
2 Oct 2024 by Your Spatz Team, Hotel Management
Dear AliceMany thanks for taking the time to leave a review and for your kind feeback. We are very pleased you enjoyed your stay with us.
by A verified traveler
Posted 17 Sep 2024
Not a great location, property was quite dirty and the room had a faint drain smell.
Comment from Hotel Management
18 Sep 2024 by The Spatz Team, Hotel Management
Dear KeithWe are very sorry to hear you were disappointed with your stay with us. We find our hotel very well connected and are sorry to hear you did not like the location. We have a professional cleaning team and are very surprised with your feedback. We will look into this matter.
by A verified traveler
Posted 9 Sep 2024
The safe were friendly and helpful, frequency and convenience of buses excellent
Comment from Hotel Management
18 Sep 2024 by Your Spatz Team, Hotel Management
Dear CharlotteThanks for your feedback. We are delighted to hear that you were happy with our team: that is one of our highest priorities.
by A verified traveler from san antonio
Posted 9 Sep 2024
Room was big enough for four. The bathroom spacious. Check in easy. No elevator. No AC, but the windows open making it cool at night. 20 min walk to chapel bridge. Bus stop outside the door. No laundry on site.
Comment from Hotel Management
18 Sep 2024 by Your Spatz Team, Hotel Management
Dear DianeThanks for taking the time to write a review. We are glad you enjoyed your stay.
