Ratings based on 934 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
by A verified traveler from PHILADELPHIA
Posted 17 Dec 2024
by A verified traveler from London
Posted 21 Nov 2024
This is a nice hotel located opposite Luzern station. The room was clean and the beds were comfortable. The staff were friendly and professional. Highly recommended!
Comment from Hotel Management
21 Nov 2024 by stefan gareis, Hotel Management
Dear LisaThank you so much for your kind review!We are very pleased that you enjoyed your stay and were satisfied with our services, the cleanliness of your room and the friendliness of our team. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team
by A verified traveler
Posted 24 Sep 2024
Undergoing renovations, in a good area,
Comment from Hotel Management
26 Sep 2024 by Pedrazzetti Family & the Continental Park, Hotel Management
Thank you for your feedback! We’re glad to hear that you enjoyed the location of our hotel. However, we’d like to clarify that we currently are not undergoing any renovations. We strive to provide a comfortable and peaceful environment for all our guests. If there was anything that gave a different impression, we sincerely apologize and would appreciate any further details. We hope to welcome you back in the future for an even better experience!Warm regards from Lucerne
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by stefan gareis, Hotel Management
Dear Faye, thank you very much for reviewing us with full marks. We are very pleased that you enjoyed your stay and were satisfied with our services. Kind regards, family Pedrazzetti, Hoteliers
by A verified traveler
Posted 30 Aug 2024
Staff very welcoming and helpful
Comment from Hotel Management
1 Sep 2024 by stefan gareis, Hotel Management
Dear PamelaThank you very much for reviewing us with full marks!We are delighted that you enjoyed your stay, were satisfied with our services and especially are mentioning the friendliness of our team. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team
by A verified traveler
Posted 30 Aug 2024
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Comment from Hotel Management
1 Sep 2024 by stefan gareis, Hotel Management
Dear JoannaThank you so much for reviewing us with full marks!We are very pleased that you obviously enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future at the Continental Park. Kind regards, family Pedrazzetti, Hoteliers and the whole team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by stefan gareis, Hotel Management
Dear Elena, thank you very much for reviewing us with full marks! We are very pleased that you enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team
by A verified traveler
Posted 20 Aug 2024
Overall our stay was good. Hotel is in a good location close to the old town, famous bridge, and other sights. The staff were very friendly and helpful. One concern though, was that the hotel's computer systems were down our entire 2 night stay. The first night and most of the next day, they could not make key cards for us. Staff members were coming up to our rooms and opening the doors for us. This worked, except they never asked for ID to confirm they were letting us in to the right rooms. It made us uncomfortable that a staff member might let someone into our rooms that didn't belong. I understand their systems being down was an unusual circumstance and they were coping as best they could, but that's the reason for the reduced rating.
Comment from Hotel Management
22 Aug 2024 by stefan gareis, Hotel Management
Hello HollyThank you very much for your kind review, we are very pleased that you enjoyed your stay and were satisfied with our services. Concerning our it-shot down some days ago, I can assure you that our team had everything under control, also concerning access to our hotel rooms. Kind regards, family Pedrazzetti, Hoteliers
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
20 Aug 2024 by stefan gareis, Hotel Management
Dear Pallavi, thank you very much for reviewing us!Kind regards, family Pedrazzetti, Hoteliers
