Ratings based on 658 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Hotel great location great staff great only not excellent because the shower was too tiny and with low pressure
by A verified traveler
Posted 1 Jan 2025
Close to the train station and restaurants downtown. Roman at the front desk was great in explaining dinner options
Comment from Hotel Management
3 Jan 2025 by Hotel Astoria, Hotel Management
Dear Doug, thank you for your feedback! We are glad to hear that you enjoyed our convenient location close to the train station and downtown restaurants. We look forward to welcoming you again soon!R.NiederbergerQuality Management
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Hotel Astoria, Hotel Management
Dear Anna, thank you for your kind feedback! We are happy to hear that you enjoyed our location, service, and rooms. We hope to welcome you back soon for another great stay!R.NiederbergerQuality Management
by A verified traveler
Posted 15 Dec 2024
Night clubs are on the roof. Weird place later at night and loud. People clubbing use the elevators and the elevators are trashed. Restaurants associated with hotel are also bland and very over priced. The little Vietnamese place on the backside of the hotel is better then “Mekong”.
Comment from Hotel Management
19 Dec 2024 by Hotel Astoria, Hotel Management
Dear Jacob, thank you for your feedback. We are sorry to hear that your experience was disrupted by the noise from the rooftop clubs and the condition of the elevators. We understand how important a peaceful atmosphere and cleanliness are to our guests, and we will address these concerns with our team to improve the overall experience. Regarding the restaurants, we appreciate your honest review, and we will pass your comments along to help us ensure the best quality and value in our dining options. We hope you will give us another chance in the future and allow us to provide a better experience.R.NiederbergerQuality Management
by A verified traveler
Posted 13 Dec 2024
Front desk staff were the least helpful of anywhere , and that's saying a lot since I have traveled to a lot of remote places in the world.
Comment from Hotel Management
19 Dec 2024 by Hotel Astoria, Hotel Management
Dear Roya, thank you for sharing your experience. It is disappointing to hear that our front desk service did not meet your expectations, especially given your extensive travel background. Our front desk team is meant to be welcoming, knowledgeable, and attentive to all guests’ needs, so your feedback highlights an area we must improve urgently. We will reinforce our customer service training to ensure that every guest feels valued and supported. Your input is invaluable, and we hope to have the opportunity to serve you better in the future.R.NiederbergerQuality Management
by A verified traveler
Posted 13 Dec 2024
We did a room upgrade, and even with the upgrade, the room was super basic. It’s two twin bed, so if you and your couple sleep together, you one of you will fall in the middle because the beds will slide away. Very noisy too.
Comment from Hotel Management
19 Dec 2024 by Hotel Astoria, Hotel Management
Dear Dyana, thank you for your feedback, and we are sorry to hear that your upgraded room did not meet your expectations. We understand how frustrating it can be to deal with a bed setup that does not suit your needs—especially when the beds move apart—and we will certainly look into improving this issue. The noise disturbance you experienced is also disappointing to hear. Our aim is to provide a relaxing and comfortable stay for all our guests, and we will review the soundproofing in our rooms to address such concerns. We truly appreciate you bringing these matters to our attention and hope we can offer a better experience should you choose to visit us again.R.NiederbergerQuality Management
by A verified traveler
Posted 12 Dec 2024
Very cozy room and loved the location
Comment from Hotel Management
24 Dec 2024 by Hotel Astoria, Hotel Management
Dear Susan, thank you for your kind words! We are thrilled to hear you enjoyed the cozy room and found the location to your liking. We hope to welcome you back soon! R.NiederbergerQuality Management
by A verified traveler
Posted 8 Dec 2024
All great nice room nice breakfast
Comment from Hotel Management
12 Dec 2024 by Hotel Astoria, Hotel Management
Dear Lawrence, thank you for your positive feedback! We are glad you enjoyed the room and breakfast. We hope to welcome you back soon! R.NiederbergerQuality Management
by A verified traveler
Posted 25 Nov 2024
Beautiful and staff was lovely
Comment from Hotel Management
25 Nov 2024 by Hotel Astoria, Hotel Management
Dear Jurie, thank you for your kind words! We are delighted to hear that you enjoyed your experience with us. It is always wonderful to know that our staff made a positive impression. We hope to welcome you back soon!R.NiederbergerQuality Management
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Astoria, Hotel Management
Dear Willy, thank you for your feedback! We hope to welcome you back soon!R.NiederbergerQuality Management
