Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Close to many restaurants!
Comment from Hotel Management
8 Dec 2024 by Ilaria Palandri, Hotel Management
Dear RevathiThank you for your kind comment! We're delighted to hear you enjoyed the convenience of our location near many restaurants. We hope to welcome you back for another great stay soon!Best regards,Ilaria and the AMERON Luzern Team
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Liuva Ruano, Hotel Management
Dear Mr. Wang, thank you for your feedback. We're sorry to hear that your experience didn't fully meet your expectations. If there’s anything specific you’d like to share or discuss, please feel free to reach out to us directly. Your comments are valuable to help us improve.We hope we will be able to welcome you again in the future to improve your experience at our hotel.Kind regards,
by A verified traveler from LAKE OSWEGO
Posted 15 Nov 2024
We enjoyed staying at this nice and cozy hotel. Its location was perfect and has many options for dining. The old downtown area was just across the bridges. Fantastic memories from our staying. Strongly recommend.
Comment from Hotel Management
16 Nov 2024 by Ilaria Palandri, Hotel Management
Dear Sung Yongthank you for your wonderful feedback! We're glad to hear you enjoyed your stay and found our location perfect for exploring and dining. It's fantastic to know you left with such great memories. We would be thrilled to welcome you back for another visit!Best regards,Ilaria and the AMERON Luzern Team
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by AMERON Luzern Team, Hotel Management
Dear Alberto Thank you for your positive rating! We’re glad to hear you enjoyed your stay with us.We look forward to welcoming you back on your next visit to LucerneBest regards, the AMERON Luzern Team
by A verified traveler
Posted 31 Oct 2024
Property is under renovation. The first person at the desk was very unhelpful, but when we returned to the front desk, we found some very helpful people that made a difference for us and future stays. The location is really nice as it’s a very short walk from the train station
Comment from Hotel Management
1 Nov 2024 by Ilaria Palandri, Hotel Management
Dear JoelThank you for your feedback regarding your recent stay. We're glad to hear that our team was able to assist you better during your second visit to the front desk. It's great that you enjoyed our location and found it convenient. We hope to welcome you back in the future for an even better experience!Best regards,Ilaria & AMERON Luzernm Team
by A verified traveler
Posted 28 Oct 2024
Nice hotel at city center
Comment from Hotel Management
29 Oct 2024 by Liuva Ruano, Hotel Management
Dear Feifei, thank you very much for you lovely feedback! We are trully happy to know that you enjoyed your stay with us at the hotel and that you found our location convenient.We are looking forward to welcome you in the future!Kind Regards,
by A verified traveler
Posted 26 Oct 2024
This hotel was very nice. The beds are comfortable and the rooms are clean. Very close to tons of shopping and dining options as well as historic sites. Overall great place to stay.
Comment from Hotel Management
28 Oct 2024 by Liuva Ruano, Hotel Management
Dear Adam, thank you very much for your kind review! We're glad to hear you enjoyed the comfort of our beds and the cleanliness of our rooms. It’s wonderful that you enjoyed our central location!We hope to welcome you back on your next visit to Lucerne!Kind Regards, Liuva Ruano and the AMERON Luzern Hotel Flora Team.
by A verified traveler
Posted 25 Oct 2024
Great little property in a great area. SUPER close to the bus station as well if that is key for you.
Breakfast was great in the morning.
Restaurant was nice for dinner, but food was just ok.
Overall, a very good hotel to stay at.
Comment from Hotel Management
25 Oct 2024 by Andreas, Hotel Management
Thank you for your excellent feedback! We’re excited to hear that you enjoyed our location and found the proximity to the bus station convenient. It’s wonderful to know you enjoyed breakfast, and we’re grateful for your comments on dinner, which we’ll keep in mind as we continue to improve.We look forward to welcoming you back for another stay in the future!Best regards,Andreas and the AMERON Luzern Team
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Andreas, Hotel Management
Thank you for your positive rating! We’re glad to hear you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Lucerne.Best regards,Andreas and the AMERON Luzern Team
by A verified traveler
Posted 24 Oct 2024
It is near to the train station and site seeing places, all within walkable distance. There was no air conditioning for this season, therefore we had to open the window, and if you stayed at level 1, facing the back alley, there was quite some noise from the streets like people talking and delivery vehicles. Other than that, the hotel staff is really friendly and nice, providing us the travel card and answer any questions that we had.
Comment from Hotel Management
24 Oct 2024 by Andreas, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location near the train station and attractions, as well as the friendliness of our staff.We apologize for the noise issues you experienced from the street and appreciate your understanding regarding the lack of air conditioning. Your comments are valuable to us as we strive to enhance our guests' experience.We look forward to welcoming you back on your next visit to Lucerne!Best regards,Andreas and the AMERON Luzern Team
