Ratings based on 1,365 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Really enjoyed my stay, would recommend.
Comment from Hotel Management
18 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Obika, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 16 Dec 2024
Amazing place!
Comment from Hotel Management
18 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Giavanna, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 16 Dec 2024
The Supervisors are terrible. I had issues with receiving dinner because my reservations were no good. The restaurant closed early and no one notified us. Then when they cleaned we didn’t receive any wash rags. Then we were placed on the 3rd floor the air conditioner didn’t work. We were then placed on a bottom level room the closet door was broken off the hinges the jacuzzi was filthy. I ask for rags constantly and to speak with supervisor staff for 3 days no one. This is a terrible resort.
Comment from Hotel Management
18 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Shaquettia, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
by A verified traveler
Posted 14 Dec 2024
We had a great time, friendly staff, good food and drinks but poor internment.
Comment from Hotel Management
18 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Viktoriya, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
by A verified traveler
Posted 14 Dec 2024
Beautiful property with many different dining options and bars. Absolute paradise!
Comment from Hotel Management
15 Dec 2024 by Kedesha- Guest Services, Hotel Management
Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 13 Dec 2024
We love our staying
Comment from Hotel Management
15 Dec 2024 by Kedesha- Guest Services, Hotel Management
Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 12 Dec 2024
This property feels outdated, and the food quality was disappointing. All the à la carte restaurants we tried served meals that were difficult to enjoy. While the buffet was passable, it was far from impressive. The room had a moldy smell and appeared worn out. I wouldn’t recommend this hotel, especially for young or middle-aged travelers.
Comment from Hotel Management
18 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Liudmyla, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Charles, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 11 Dec 2024
Second time visiting this beautiful property. The views, service and vibe are amazing. I'll definitely be back again.
Comment from Hotel Management
12 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Kelly, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Justine - Guest Relations, Hotel Management
Dear Christopher, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.
