Ratings based on 1,165 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Piscataway
Posted 23 Nov 2024
by A verified traveler from Lexington
Posted 21 Nov 2024
We were there for my step daughter wedding and is our first time in all inclusive and was my last time must of the people in our got sick with a stomach bug or something like that. The place is nice the customer service was really nice but the food not the best is a buffet style and some people were scraping the to get some of the food from the trays were they have the food and was nobody to get more so I was really disappointed. Also the fruits like watermelon honeydew were completely dry and if anybody wants to stay at the palladium don’t waste your money go somewhere else.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Justine - Guest Relations, Hotel Management
Dear Ian, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Justine - Guest Relations, Hotel Management
Dear Elias, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 15 Nov 2024
Everyone were amazing . Big shout out to junior the bartender at the pool , Theron , Richard & Kerry Ann, they made my trip amazing felt like family ..
Comment from Hotel Management
18 Nov 2024 by Justine - Guest Relations, Hotel Management
Dear Shanice, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
by A verified traveler
Posted 13 Nov 2024
Served raw food staff was rude alcohol water down not a good experience
Comment from Hotel Management
18 Nov 2024 by Justine - Guest Relations, Hotel Management
Dear Deanna,We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations, and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
by A verified traveler
Posted 12 Nov 2024
Limited food choices, limited entertainment, poor transport from room to main building
Comment from Hotel Management
13 Nov 2024 by Justine - Guest Relations, Hotel Management
Dear Rosalind,We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations, and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
by A verified traveler
Posted 12 Nov 2024
Food options could be better but overall a great experience. Had fun
Comment from Hotel Management
13 Nov 2024 by Justine - Guest Relations, Hotel Management
Dear Joel, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Kedesha - Guest Services, Hotel Management
We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
by A verified traveler
Posted 10 Nov 2024
Everything was excellent
Comment from Hotel Management
11 Nov 2024 by Kedesha - Guest Services, Hotel Management
Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
