Ratings based on 29 Verified Reviews

4.9 out of 5
85% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Opulence and Luxury

Posted 9 Oct 2020 on Hotels
We loved Santori N15. Excellent location easily walkable with rolling cases from the station. Beautiful inside - just stunning. We had the Puccini room and very grand it was too. Caterina could not have been more helpful, sorting luggage, breakfast in our room and restaurant bookings. This is such a lovely place to stay and close to all the main attractions! Tourist information in the square near the station hires electric scooters to whizz around the city walls! Do consider staying here for opulence, beauty and a real sense of luxury.
5 out of 5
by A verified traveler

Cute Boutique Hotel

Posted 5 Sep 2020 on Hotels
very cute boutique hotel centrally located in lucca. the staff was extremely helpful and went above and beyond in helping us explore the city
5 out of 5
by A verified traveler

Posted 28 Aug 2020 on Hotels
Arrived very late but reception stayed open just for us. We were made very welcome and could not fault the hotel. Would definitely stay again if visiting Lucca
5 out of 5
by A verified traveler from Nashville, Tn

Posted 7 Sep 2019 on Orbitz
Highly recommend this beautiful history boutique hotel for your stay in wonderful Lucca. it is very small and personalized service. Common areas and our room were very uniquely designed, furnished and decorated. All features are historic but modern. The location is perfectly centered for exploring Lucca. The only downside is that if you are driving there is not parking nearby and it is somewhat hard to get to the hotel and load and unload your vehicle. We decided on departure to just take a cab to the parking garage rather than drive the car to load up at the hotel.
5 out of 5
by A verified traveler

Posted 19 Jul 2019
Beautiful blending of old and new. The staff were wonderful
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jun 2019
5 out of 5
by A verified traveler

Look at Lucca

Posted 17 Jun 2019 on Hotels
It was a last night stop over prior to flight home . The hotel staff were efficient at check in. Our bags were put in our room before we we returned as we had checked in before 1 pm Lucca was a delight
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 May 2019 on Hotels
5 out of 5
by A verified traveler

LOVELY

Posted 10 Aug 2018 on Hotels
Beautiful property in an ideal lcoation
5 out of 5
by A verified traveler

Very nice hotel.

Posted 31 May 2018 on Hotels
This is a wonderful boutique hotel. It is well decorated, the rooms are plenty large and public areas are nice. The breakfast was well done, although a shade towards continental. Our only complaint was that the air condition system had not been turned on for the summer (and it needed to be). We were forced to open our windows which both let flies in and exposed us to the next door neighbors having a late night drinking session.
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