Ratings based on 77 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lovely hotel with good location
Posted 17 Jun 2024 on HotelsVery clean and spacious rooms. Very friendly staff. Booked a table for us in the local restaurant which served amazing italian food! So thank you for a great experience!
Comment from Hotel Management
3 Jul 2024 by Steve , Hotel Management
Thanks a lot! See you soon!
by A verified traveler
Posted 21 Oct 2019
Nice great beautiful cozy place and very close to downtown and transportation station. Management have great guest service !
Comment from Hotel Management
14 Oct 2024 by Stefano, Hotel Management
Thank you so much!
by A verified traveler from Okatie SC
Posted 5 Oct 2019
Good location but bathroom small and no nightlight
Comment from Hotel Management
14 Oct 2024 by Stefano, Hotel Management
Thank you!
by A verified traveler
Location was great
Posted 28 Sep 2019 on HotelsGreat location for visiting Lucca old town. Parking can be a challenge here. Communication was clear allowing us access to the building and our rooms. The A/C was not working and it was very hot upon arrival. The weather cooled significantly over night and kept us from roasting but the non-working A/C is an issue. The room was clean and otherwise comfortable. The internet worked okay. We did not see or directly interact with any personnel on site.
by A verified traveler
No air conditioning and attitude problem
Posted 20 Jul 2019 on HotelsWe booked this hotel a year in advance for the Lucca Summer Festival concerts. On arrival we were told the air conditioning had 'just' stopped working. We were lead up to the attic room. We asked if there were any other rooms with working air conditioning as it was mid 30s and even hotter in the roof. No other rooms 'in fact I could have rented your room for 200 euros, there's a concert on tonight', so I assume we should be grateful to be cooked in the attic at least we have a room? Charming! We were very lucky, there was a storm in the night so we felt the roof cool down, clay roof tiles one metre above your sleeping face give out quite a lot of heat. When we checked out the next day we asked if the air conditioning was going to be fixed, and the same chap pleaded ignorance, 'oh is it not working?'
by A verified traveler
Posted 16 Jul 2019
This is a delightful family run property located perfectly in Lucca. The rooms are charming and the general atmosphere lovely. We stayed there last year to attend the Lucca Summer Festival and the same again this year - actually on two separate occasions. There is no doubt we will do the same next year!!
by A verified traveler
Great value close to old city wall
Posted 20 May 2019 on HotelsGreat hotel very close to city walls. Very accommodating on check in, friendly staff and lovely rooms full of character
by A verified traveler
Posted 2 May 2019
Everything was great. Beautiful property, clean, and well organised. Good value for money.
by A verified traveler
Delightful character property just off the main ro
Posted 20 Oct 2018 on HotelsVincenzo was very helpful with check in and emailed us details on how to check in after hours. However we arrived just in time and got to meet him and he sorted us out with a car spot in the garden. Accommodation was great, toiletries provided, good shower and the coffee was lovely. Map given with directions to town and places to visit. Very near to city gate. Recommend walking the city walls at sunrise. Would definitely recommend.
by A verified traveler
Posted 3 Oct 2018 on Hotels
