Ratings based on 89 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2024
Wonderful find for a one night stay. Pros were the pool and pool area, close to. Lucca proper, clean and large room, and excellent air conditioning. Cons were that there was no breakfast even though they're listed as a B&B, no room safe and a shower that worked well. But even with these minor cons, I would totally stay again. Yes the rooms are older but no matter. The staff were excellent, bed was comfy and did I mention how much I loved the pool!? Thank you for a great stay.
by A verified traveler
Posted 10 Jun 2024 on Hotels
Initially was very good the first man we dealt with was so kind and helpful and our room was ready. However I wasn’t too happy with the condition of the pool as it was filled with bugs. The next day we were struggling to get a taxi from the location and asked another man behind the counter if he could help us as we couldn’t get through to anyone and the apps weren’t working, he just gave us a number which also didn’t work and that was that we then had to walk 45 minutes with bags to try get a taxi to the airport. Very mixed emotions on this one but regarding the price for the one night I wasn’t impressed.
Comment from Hotel Management
10 Jun 2024 by Swan, Hotel Management
receiving such a review because taxi companies are fully booked throughout the city or because an outdoor swimming pool, among the trees, has insects is quite astonishing! The only right thing would be its removal. There is nothing objective
by A verified traveler
Posted 30 Aug 2023
It was as described, clean but a bit small for 3 persons. Parking was comfortable and safe. I will recommend for short stay while traveling
by A verified traveler from Carlisle
Posted 18 Jul 2023
by A verified traveler
Posted 13 Oct 2019 on Hotels
Comment from Hotel Management
28 Oct 2019 by Alejandra, Hotel Management
Buongiorno Robert! Grazie della tua recensione, siamo contenti di sapere che tu sia rimasto soddisfatto dal tuo soggiorno presso il Giada Palace
by A verified traveler
Avoid room 3 check in advance balcony allocation
Posted 25 Aug 2019 on HotelsOur booking confirmed a room with balcony and garden view, we were given on arrival a small ex permanent resident room tainted by heavy smoking oudour. We asked to be moved and we're allocated a more pleasant alternative but again with no balcony a feature we looked forward to utilising.
We could not understand why our timely placed booking did not secure the type of room confirmed. The local reception staff did not offer explanation.
We enjoyed our stay and the facilities but the issue with the room allocation taints our overall opinion
Comment from Hotel Management
25 Aug 2019 by Alejandra, Hotel Management
We apologize because the description was not clear on the site. Now it has been updated. All our rooms are on the ground floor and none has a balcony. Instead all the apartments (with two or three bedrooms, living room, kitchen which are on the first and second floor have a balcony. It is true that it did not have a private balcony, but its room had a view of the pool, and was always accessible to the garden, to all the hours.
We have taken your comment in consideration to clarify for future customers.
Best regards
by A verified traveler from UK
Posted 16 Aug 2019
Excellent staff! Extremely clean.
Alejandra and her team are available 24/7 to go beyond any expectations.
Kids very happy with the pool, tennis table and chillout for adult.
Walking distance to one of the most charming city globally.
Highly recommended.
Comment from Hotel Management
16 Aug 2019 by Alejandra Siderman, Hotel Management
We are very happy to read that your stay with us met your expectations and that our services were to your complete satisfaction. We are delighted to read that you have liked our rooms and that you have enjoyed our Dear guest, we would like to thank you once more for your great review and we are looking forward to welcoming you again to our hotel. Kind regards .
by A verified traveler
very good
Posted 25 Jul 2019 on HotelsEverything is good and clean.
The owner of hotel, Alejandra, is an incredibly
pleasant woman. She has a rare energy, that
spread quietness to all around.
Comment from Hotel Management
25 Jul 2019 by Alejandra, Hotel Management
Hello, thank you for the positive feedback. We are happy to know you enjoyed your stay in our hotel, thanks for all.. Hope to see you soon! Best regards,
by A verified traveler
Good budget stay
Posted 8 Jun 2019 on HotelsVery friendly and helpful lady who met us on reception. Gave lots of tips about local area and map to orientate. Room was large and clean and bathroom had everything we needed. Quite lot of noise from youths on the street until late. Breakfast was plentiful and served with a smile,
Comment from Hotel Management
11 Jun 2019 by Alejandra, Hotel Management
Hi, thank you for sharing your feeds with us. We're glad to know your experience in our hotel has been positive. Hope to see you soon.
by A verified traveler
The best place to stay in Lucca
Posted 12 Aug 2018 on HotelsAmazing stay. The owner Christian was so welcoming and generous. The location was perfect, no more than 10 mins from the centre of Lucca and the rooms were extremely comfortable. I look forward to coming back and staying again soon.
Comment from Hotel Management
15 Aug 2018 by receptionist, Hotel Management
Thank you so much for your beautifull words...we hope we'll see again...regards
Alejandra
