Ratings based on 4 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2019
Draps, serviettes inchangées en 3 jours. Refait les lits et replis les serviettes. Propreté très moyennes.
by A verified traveler from Singapore
Posted 19 May 2019
Wasn't expecting much due to mixed reviews but our experience was decent. Communication was tough (only a young lady spoke english). And if you booked through Expedia, it seems like someone is managing the bookings and did not inform the reception. Booked a 3 bed room but settled for a 2 bed room since they said 3 bed not avail. Opened door and saw 2 cockroaches (went to hide, didnt kill them) but okay because they didnt reappear the next 2 days. Overall was clean and the people are nice. Rented motorbike as well.
Comment from Hotel Management
21 May 2019 by Anh Nguyet, Hotel Management
We are sorry for your booking.
We promise next time there will be no cockroaches or other insects.
Thanks again for your review.
by A verified traveler
Posted 22 Apr 2019
So not just the property this goes for expedia as well. map to this place on google maps puts it in completely the wrong area so i wasted hours looking for it when i sent emails to Expedia explaining this i had no response ive been charged for a room i never used
Directions from Expedia would not download so chances on using your service again slim
As for the hotel well they think they have had a result but tryst me they like Expedia are in for bad feedback on adverts i suggest next time you respond to your mail
Comment from Hotel Management
19 May 2019 by Anh Nguyet, Hotel Management
We are very sorry for your bad experiences. We changed map on this website.
Hope to welcome you in next time with better services.
Thank you for feedback!
by A verified traveler
Posted 18 Jan 2019
Would not recommend this hotel. The room was not clean and the staff where unfriendly.
Comment from Hotel Management
30 Jan 2019 by Anh Nguyet , Hotel Management
Hello,
I am the representative of the hotel and we felt very sad when received this feedback from our customers.
We quickly checked the attitudes of the staff as well as the quality of the rooms. We apologize to you Again about your bad experience, hope to welcome you next time with improved services.
