Ratings based on 53 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2024
Booked a room listing air conditioning, then was given a room with no AC during peak summer. Complained but was told the hotel had no AC; yet the next day we were told it does have AC but no room with AC was available.
The information given by reception was therefore misleading, and we should have been given a discount to reflect the reduced facilities. The Expedia listing is also misleading.
Comment from Hotel Management
20 Jul 2024 by Recepcja Hotel Zamek, Hotel Management
Thank you for sharing your opinion. We make every effort to ensure that the services we provide are of the highest possible standard. We hope that your next visit to our hotel, to which we warmly invite you, will meet your expectations.
by A verified traveler
Posted 9 Nov 2023
by A verified traveler
Posted 3 Oct 2022
The location was perfect and the hotel itself was quiet nice. There were some issues though between the wedding music booming through the floors well past midnight. In the morning there was a loss of water pressure. Aside from those things, a nice place to stay with good food in the restaurant.
Comment from Hotel Management
3 Oct 2022 by Reception, Hotel Management
Thank you for reviewing and sharing your opinion.
by A verified traveler
A wonderful hotel and great spa.
Posted 20 Oct 2019 on HotelsThe hotel is an old castle and converted well. It has a lovely spa and the rooms are nice. The food is lovely and the staff are extremely helpful. I thoroughly enjoyed my stay.
by A verified traveler
My experience w/Hotel Zamek
Posted 13 Jun 2019 on HotelsVery accommodating, great staff, beautiful spa downstairs, highly recommend using it during your stay. Rooms we had were spacious. Wedding on Saturday night lasted till 1:30am, so it kept us up. Hotel does not have A/C, although my room was cool, just NOT cool enough if your used to cold A/C. Overall a beautiful hotel for the location.
Recommended
for Everyoneby A verified traveler from Vancouver, BC
A great place for a weary traveller
Posted 29 Nov 2017My son and I stayed here for one night. We both have noticed how immaculate this place is. The staff are super professional, both at the reception and at the breakfast restaurant. The location is a bit off the beaten path, but if you're in the area, stay here and you won't regret.
by cyril
Posted 11 Nov 2017 on Hotels
by A verified traveler
Posted 17 Dec 2015 on Hotels
by edward from upstate NY
Relax and chill out...
Posted 24 Oct 2015 on HotelsThis place spoiled me. The staff was wonderful and the services (spa) and restaurant were superb. I chilled out completely. Many types of massage available.. The hotel has bicycles and I took one into the wooded area which has pedestrian and bike paths with bridges and stream (river). Beautiful. The entire staff was accommodating, respectful and wonderful to me. No pretense here, but rather high style and good taste. Breakfast was to served to order, by the way. delicious.
by Robert from San Antonio
Outstanding hotel
Posted 27 Sep 2015 on HotelsOne night on the way to Krakow from Czestochowa . The hotel is a historic building in a quiet location The staff is friendly and knowledgeable. Rooms are excellent (bath-tub included) and the restaurant is outstanding. this was my third stay at this hotel and I will stay there again on my next trip.
