Ratings based on 281 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from BRUGES

Posted 8 Jul 2024
Terrific city centre location close to train/bus transport hub but on the inner city island. Superb service and excellent breakfast choice, spacious bar lounge for dining and drinks. A delight.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Sep 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Aug 2023 on Hotels
4 out of 5
by A verified traveler

Better training of staff would help

Posted 29 May 2023 on Hotels
ICE packs for medicine need to be placed in the freezer not the refrigerator. The front desk person was asked to place two ice packs into the hotel freezer so they would be ready for our journey back home. They were not frozen in the morning and expensive medicine had to be disposed of. Train your front staff better please. Do as the customer asks.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Nov 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Feb 2022 on Hotels
4 out of 5
by A verified traveler

Posted 16 Nov 2021 on Hotels
Staff in the Bar were friendly and personalised especially Jack. Room is small with no basic item like toiletries or hot water kettle. Conveniently located in town area. Will stay again given chance to visit there again.
5 out of 5
by A verified traveler

Good value

Posted 17 Sep 2020 on Hotels
We had nice stay! Location was good And very friendly stuff. Clean and comfortable for a night.
4 out of 5
by A verified traveler

Housekeeping on check-out date?

Posted 6 Sep 2020 on Hotels
Very central location. Room is clean but small, if you are two people traveling with large luggage. Although the check-out time is 12:00, housekeeping came twice in the morning (09:30 & 10:30) to clean the room on the check-out day. It felt like the staff was rushing the guests to get out.
3 out of 5
by A verified traveler

Posted 9 Mar 2020 on Hotels
Comment from Hotel Management
22 Mar 2020 by Motel One Lübeck, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Nur so haben wir auch die Chance uns zu verbessern, also vielen Dank. Gerne möchten wir erfahren, was wir besser machen könnten, damit auch Sie bei Ihrem nächsten Besuch vollkommen zufrieden sind. Wir freuen uns über eine Rückmeldung und wünschen Ihnen bis dahin alles Gute und viel Gesundheit. Ihr Motel One Lübeck
Back to Hotel Details Showing Reviews 1 - 10 of 281 Next