Ratings based on 721 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
The room was clean, but condition of some items need to be addressed. The coffee pot in the room was in unsafe and unusable condition. While filling the carafe water, the glass carafe slippref from the metal band, and fell into the sink. Luckily, the glass did not break.my concern was the timing — what if the carafe had been filled with hot coffee when it fell apart? When I informed the front desk about what had happened (showing the separated pieces) two staff members initially reacted as if it was my fault, and did not express any concern.
Comment from Hotel Management
16 Jan 2025 by Sophia CSR, Hotel Management
Hi Teresa,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
by A verified traveler
Posted 15 Jan 2025
Pleanty of shelf space, drawers, hooks, racks, and the bottom line, the bed, was the most comfortable I've slept in a very long time(!)
Tall ceilings gave a sense of spaciousness.
The shower was great but the door was leaking. The doors and drawers were somewhat in need of resurfacing due to lots of scuff marks but the room overall was well cleaned(!) We enjoyed the room very much!
Comment from Hotel Management
16 Jan 2025 by Sophia CSR, Hotel Management
Hi Mark,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 11 Jan 2025
Wasn’t super clean, not very helpful staff, pet fee more than the room cost! But claim to be pet friendly, haha. Coffee and all breakfast items cold. They did have a good selection of breakfast food though.
Comment from Hotel Management
12 Jan 2025 by Sophia CSR, Hotel Management
Hi Kevin,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler
Posted 5 Jan 2025
This is a nice facility. We book here every time we visit our daughter. The rooms are good size, bathroom lighting is good and laundry facility on site is free for guests!
Comment from Hotel Management
6 Jan 2025 by Sophia CSR, Hotel Management
Hi Martha,On behalf of our entire staff - It was our pleasure to provide you with such a wonderful experience. We would love to see you back on your next trip to the area!
by A verified traveler
Posted 5 Jan 2025
When we arrived they did not have the room we reserved through Expedia. Either gave it to some one else or overbooked. Was not even apologetic about it or anything.
Comment from Hotel Management
5 Jan 2025 by Sophia CSR, Hotel Management
Hi Phillip,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Sophia CSR, Hotel Management
Hi Kimberly,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Hi Stephanie,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler from live oak
Posted 24 Dec 2024
Staff was super friendly and professional!
Comment from Hotel Management
26 Dec 2024 by Sophia CSR, Hotel Management
Hi Chris,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
by A verified traveler
Posted 23 Dec 2024
Convenient location for dining and shopping. Easy to find and get to.
Comment from Hotel Management
24 Dec 2024 by Sophia CSR, Hotel Management
Hi Timothy,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
by A verified traveler
Posted 23 Dec 2024
Decent Hotel
Comment from Hotel Management
23 Dec 2024 by Sophia CSR, Hotel Management
Hi Jennifer,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
