Ratings based on 844 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Enjoyed my stay, young lady got me all fixed up upon arrival, room was clean, shower pressure was phenomenal, after riding my motorcycle 6 hours in the hold a hot shower was the best. Woke up around 9, and to my surprise a full breakfast was still available….and noon checkout!! If I ever find myself in Lubbock again I’ll be staying here.
Comment from Hotel Management
2 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and that our team made you feel welcome. It’s great to know you appreciated the clean room, fantastic shower pressure, and the breakfast options. We look forward to welcoming you back on your next trip to Lubbock!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler
Posted 30 Dec 2024
Alot of little stuff
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback! We appreciate your insights about the little details. We're always looking to improve and would love to hear more about your experience. We hope to have the opportunity to enhance your stay next time!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your review and the 4 out of 5 rating! We're glad you had a positive experience and appreciate your feedback. We’re committed to continuously improving and hope to earn that extra star during your next visit!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler from San Angelo
Posted 27 Dec 2024
The staff was friendly, rooms were clean and spacious
Comment from Hotel Management
29 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found our staff friendly and that you enjoyed clean, spacious rooms. We look forward to welcoming you back on your next visit!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler
Posted 19 Dec 2024
It was nice and quit re
Comment from Hotel Management
20 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your review! We're glad to hear you enjoyed a nice and quiet stay. We hope to welcome you back soon for another relaxing experience!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler from Snyder
Posted 19 Dec 2024
Good
Comment from Hotel Management
20 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback! We're happy to hear you had a good experience. We look forward to seeing you again!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the amazing 5 out of 5 rating! We're so glad you had a great stay and hope to see you again soon!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler from Altus
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your 4 out of 5 rating! We appreciate your feedback and look forward to improving your experience on your next visit!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler
Posted 3 Dec 2024
Great
Comment from Hotel Management
3 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your brief but wonderful review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon!Sincerely, Erika Castellaw Quality Suites Lubbock
by A verified traveler from Colorado Spgs
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your review. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations. If you have specific suggestions for improvement, we would love to hear them. We hope to have the opportunity to serve you better in the future.Sincerely, Erika Castellaw Quality Suites Lubbock
