Ratings based on 966 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Breakfast service was terrible No cups plates syrup Help was on phone not working
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello james, We regret to hear about your breakfast experience and the inconveniences you faced. Your feedback is valuable for our improvement efforts, and we advise contacting management directly with further details for follow-up and resolution.
by A verified traveler
Posted 30 Nov 2024
Everything was fine. Nothing was great. The price was good though. The towels were comically small, especially the pool towels. Solid enough, but if I’m back in Lubbock I probably wouldn’t stay here again
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Hannah, Thank you for sharing your feedback with us. We appreciate knowing your thoughts on our pricing. We will certainly take note of your comments about the towel sizes for future consideration. Should your travels bring you back to Lubbock, we hope you'll consider giving us another chance to exceed your expectations.
by A verified traveler
Posted 26 Nov 2024
Pull out sofa bed was stained and had no blankets to put on it
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Devion, We appreciate you sharing your feedback with us and apologize for any inconvenience you experienced during your stay. We will address this matter with our housekeeping team to ensure all amenities are up to our high standards for future guests. Please feel free to reach out to our management team directly to discuss your concerns further.
by A verified traveler
Posted 24 Nov 2024
Really nice place. We’ve been there before and will go again
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Jody,We are thrilled to hear that you enjoyed your stay with us and that you are considering a return visit. Your loyalty is greatly appreciated, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 23 Nov 2024
Clean and convenient location
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Hello NGOC OANH,We are delighted to hear that you found our hotel to be clean and conveniently located. We strive to provide a comfortable experience for all our guests. Your feedback is greatly appreciated as we continue to enhance our guest experience. Your satisfaction is our top priority.
by A verified traveler
Posted 17 Nov 2024
Clean and easy access to everything.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Ana Karen,We are thrilled to hear that you found our hotel to be clean with convenient access to all amenities. Your feedback is truly appreciated. Please feel free to contact our management team directly for any further assistance or feedback you may have. Thank you for staying with us!
by A verified traveler
Posted 16 Nov 2024
I would not stay here again. The room and bathroom were dirty, mold, etc. The morning breakfast was not great, hotel was noisy, smelled pot in the hallways, and not a great/safe location.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Gabrielle,We are disappointed to hear about your experience. Guest feedback is important to us for improving our services. If you have any further details to share, we encourage you to reach out to our management team for a thorough investigation. Thank you for bringing this to our attention.
by A verified traveler from Monahans
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Loretta,We appreciate you choosing to stay with us. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon to exceed your expectations.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Laura,We are delighted to hear that you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Kidra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon for another fantastic stay!
