Ratings based on 1,383 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by CB, Hotel Management
We appreciate your feedback and are delighted to know that you had a pleasant stay with us.
by A verified traveler
Posted 28 Oct 2024
The was an overnight stay on our way to Caprock Canyon. It was a great location.
Comment from Hotel Management
28 Oct 2024 by Front desk, Hotel Management
We appreciate your feedback
by A verified traveler
Posted 27 Oct 2024
Had tv problems the control box was broke they tried to fix it, no luck.
Comment from Hotel Management
28 Oct 2024 by Front desk, Hotel Management
Your feedback is valued, and we are eager to address your concerns.
by A verified traveler
Posted 27 Oct 2024
Nice property and safe.
Comment from Hotel Management
27 Oct 2024 by Front desk, Hotel Management
Your feedback is appreciated.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Front desk, Hotel Management
Your feedback is appreciated.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by CB, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock Southwest. It is always a pleasure to receive positive feedback.I am particularly pleased that you found . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by CB, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock Southwest. It is always a pleasure to receive positive feedback.I am particularly pleased that you found . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by CB, Hotel Management
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock Southwest. It is always a pleasure to receive positive feedback.I am particularly pleased that you found . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler from Bonham
Posted 19 Oct 2024
N/A
Comment from Hotel Management
19 Oct 2024 by CB, Hotel Management
We appreciate your feedback and are delighted to know that you had a pleasant stay with us.
by A verified traveler
Posted 18 Oct 2024
There were so many things horrible with this hotel, I will try to remember and name them all. First off, the hotel called multiple times before checking in to see if we were still going to be staying. I didn't think much of this at the time, but I realized they were asking because they had already gave the room we reserved to someone else. On one of those calls it would’ve been nice to know the entrance was under construction so we could’ve known where to enter the building. The room we reserved was for 2 queen beds and a sofa bed to accommodate our family’s needs. The room we checked into was 2 full beds with no sofa bed. Another thing we noticed was the dirt and dust on all surfaces throughout the room. Next to the beds, there were trash and old candy on the floors between the mattress and wall. The sheets and mattresss had red candy stains all over. The room smelled of cigarette smoke and there was damage to the dressers replaced with tape and sharp edges of wood that could have hurt someone if they were not paying attention walking close to it. There were loose tiles also with sharp edges that we had to be careful with as well. We have a young son who takes baths and there was no drain stopper to accommodate for him. All in all this would have to be the worst hotel I have ever stayed at.
Comment from Hotel Management
19 Oct 2024 by CB, Hotel Management
Thank you for your feedback, we apologize if we didn't meet your expectations. We will work hard to correct the issue you experienced. We hope to see you again.
