Ratings based on 851 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The room was okay. The bathroom was really run down.
Comment from Hotel Management
25 Nov 2024 by DOS, Hotel Management
Thank you for the feedback we are addressing your concerns.
by A verified traveler
Posted 24 Nov 2024
I booked 3 separate rooms at this property for 1 night.
2 of the rooms had no hot water. Reported to front desk and nothing was done.
My personal room reeked of marijuana but property was sold out so I was forced to stay in it.
Very noisy as if there were parties into the early morning. Reported to desk and still nothing done.
Comment from Hotel Management
25 Nov 2024 by DOS, Hotel Management
Thank you for the feedback we apologize for the inconveniences you experienced, we are addressing your concerns.
by A verified traveler
Posted 17 Nov 2024
The headboards had an inch of dust, the shower handle would fall down so the water wouldnt stay warm and go down to cold, and the rlom just didnt fwel clean.
Comment from Hotel Management
18 Nov 2024 by DOS, Hotel Management
Thank you for the feedback I do apologize for the inconveniences you experienced we will address all of your concerns.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by DOS, Hotel Management
Thank you for the great review, we hope to see you again real soon.
by A verified traveler
Posted 8 Nov 2024
Good
Comment from Hotel Management
8 Nov 2024 by DOS, Hotel Management
Thank you for the review, we hope to see you again real soon
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by DOS, Hotel Management
Thank you for the review, we hope to see you again real soon.
by A verified traveler
Posted 2 Nov 2024
Front Desk personnel was very professional. He had really good Customer service! That young man deserves a raise!
Comment from Hotel Management
4 Nov 2024 by DOS, Hotel Management
Thank you for the great review, we hope to see you again real soon.
by A verified traveler from Garland
Posted 28 Oct 2024
Staff was friendly. Would stay again.
Comment from Hotel Management
29 Oct 2024 by DOS, Hotel Management
Thank you for the great review, we hope to see you again real soon.
by A verified traveler
Posted 24 Oct 2024
The beds were uncomfortable and the pool/hot tub were closed. Also the breakfast ended at 9 and they wouldn’t make more food at 8:40
Comment from Hotel Management
24 Oct 2024 by DOS, Hotel Management
Thank you for the feedback, the Pools closes Labor Day weekend. We will address your other concerns.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by DOS, Hotel Management
Thank you for the review, we look forward to seeing you again real soon.
