Ratings based on 631 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Home 2, Hotel Management
Thank you Marissa, for taking the time to leave us a 4 out of 5 review. We hope to see you again soon!
by A verified traveler
Posted 8 Nov 2024
There are many restaurants to choose from close by. The morning staff are very kind and energetic. The room was decent and clean. It was great for the one night i needed a room for my family of 6.
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Amanda,Thank you for choosing Home2 Suites by Hilton Lubbock! We're glad our friendly staff, clean rooms, and convenient location impressed you, and we look forward to seeing you again soon.
by A verified traveler
Posted 7 Nov 2024
The staff seemed nice and helpful. Sadly it just seemed that the property has been mismanaged. You can tell they have tried to fix issues when they arise, those fixes just seem to have been done poorly. The room looked clean until you look in the corners. It just seemed like lots of the cleaning and repairs were done half ass. The breakfast was nice though and the breakfast staff was so friendly! I wouldn't stay here again for the same price but if it was on a steep discount I would consider it again.
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Amanda,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and wonderful staff, we are surprised and disappointed to hear you had concerns with the accommodations. Your comments will be reviewed with maintenance and housekeeping to ensure everything is up to our normal high standards. We hope you'll consider giving us another opportunity to prove we are better than this.
by A verified traveler
Posted 7 Nov 2024
It was nice
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Marlaine,Your kind words are greatly appreciated! Thank you for joining us at Home2 Suites by Hilton Lubbock. We hope to welcome you for an even better stay in the future.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Home 2, Hotel Management
Thank you for taking the time to leaving us a review, We hope to see you return soon. Have a wonderful day!
by A verified traveler
Posted 26 Oct 2024
It’s was plentiful of parking and very lit up. The check in process was so easy and quick.
Comment from Hotel Management
27 Oct 2024 by Home 2, Hotel Management
Thank you, Jessica for the 5 out of 5 review! We are happy to hear that you had a positive experience during check in and our parking suited your needs! We hope to see you return!
by A verified traveler
Posted 22 Oct 2024
Great place
Comment from Hotel Management
22 Oct 2024 by Home 2, Hotel Management
Thank you for your feedback. We appreciate the 5 out of 5.
by A verified traveler
Posted 22 Oct 2024
We love this place! It’s in the middle of everything. Perfect spot to get from place to place in a timely manner.
Comment from Hotel Management
22 Oct 2024 by Home 2, Hotel Management
Thank you for your feedback. We are glad we could make your stay a enjoyable one. We look forward to seeing you on your next visit to Lubbock.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Home 2, Hotel Management
Good afternoon Aarin, we want to apologize for the issues that you had during your stay with us. I want to assure you that we value your feedback. We will be bringing this to our staff to make sure that we take care of our guests to the fullest, and hope that your experience does not harm our chances of seeing you return. Have a wonderful day.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Home 2, Hotel Management
We appreciate the review Lacy; we are glad that everything went well during your stay with us. We hope to see you return!
