Ratings based on 970 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Good just no pool
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback! We're glad you had a good experience. The pool is currently under renovation, but we look forward to welcoming you back once it's ready. We appreciate your understanding and hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
Policies of refund
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
We appreciate your feedback and look forward to seeing you again!
by A verified traveler
Posted 7 Nov 2024
Great location
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Thank you for your feedback!
by A verified traveler from El Mirage
Posted 7 Nov 2024
We like how convenient it was to travel and return to the hotel. I was very happy the beds were soft and supported my bad back. We will return next week for more doctor appointments and will stay at Hawthorn.
Couple items we didn't care for, there were no trash cans in the room. And the toilet paper needs to be upgraded. It was so thin and fell apart in ones fingers.
Other then that, loved the big room.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Thank you for staying with us, we appreciate your feedback and look forward to seeing you on your next trip! We will take what you stated into consideration and have these things looked into. We appreciate your business!
by A verified traveler
Posted 6 Nov 2024
I really enjoyed my time there. It was very clean and convenient. The staff was great, but there was alot of noise from other neighbors that was not very welcoming. However, overall it was very pleasant time!
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
We appreciate your feedback and do apologize for any inconvenience this may have caused you! We hope to see you in your future stays!
by A verified traveler
Posted 27 Oct 2024
My daughter and I had a great stay at the Hawthorn Suites. The rooms were spacious, indoor pool was great, and complimentary breakfast was a plus. The hotel staff was friendly and helpful. They were going through some remodels during our stay, but it really wasn’t an issue for us. We will stay there again whenever we visit Lubbock.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Thank you for sharing your experience! We’re so glad to hear that you and your daughter had a great stay at Hawthorn Suites. It’s wonderful that you enjoyed the spacious rooms, indoor pool, and complimentary breakfast. We appreciate your understanding regarding the renovations and are happy to know it didn’t impact your visit. We look forward to welcoming you back on your next trip to Lubbock! Safe travels!
by A verified traveler
Posted 23 Oct 2024
The person attending the front desk at the time that we checked in was Kee. She is definitely the standard that you should base all guest interactions on. It was later in the evening when we arrived, yet her awesome energy gave us weery travelers a boost. She is a breath of fresh air when it comes to customer service. She is very engaging, and did I mention energetic. She is well deserving of any performance bonuses that your organization issues.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Thank you so much for your wonderful feedback about Kee! We’re thrilled to hear that she made such a positive impression on your stay. Her energy and dedication to providing great customer service truly make a difference for our guests. We will make sure to recognize her for her outstanding performance. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 22 Oct 2024
The room was not vacuumed before we arrived and there was a phone number on the desk table. So clearly the room was not cleaned.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Thank you for bringing this to our attention. I’m truly sorry to hear that your room wasn’t properly cleaned before your arrival. This is not the standard we strive for, and I appreciate you letting us know. We will address this with our housekeeping team to ensure it doesn’t happen again. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 16 Oct 2024
Property was close to what we needed it to be
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback! We’re glad to hear that our property met your location needs. If there’s anything specific you think we could improve on or any other comments you’d like to share, please let us know. We hope to see you again soon!
