Ratings based on 1,000 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Sophia CSR, Hotel Management
Hi Barbara,We genuinely want to understand what went wrong so we can make the necessary improvements. Please share more details about your stay so we can address any issues and work towards enhancing our service. We hope to have the opportunity to better serve you in the future and show our commitment to continuous improvement.
by A verified traveler
Posted 22 Aug 2024
it was horrible with the ceiling missing, rotten food, exposed wires, overall super grimy and dirty and in a bad location
Comment from Hotel Management
23 Aug 2024 by Sophia CSR, Hotel Management
Hi Vallerya,I’m truly sorry to hear about the conditions you encountered. A missing ceiling, rotten food, exposed wires, and overall cleanliness issues are unacceptable. The location and state of the property should have been addressed to ensure a safe and pleasant stay. Your feedback will be shared with the management to address these serious concerns. Thank you for bringing this to our attention, and I apologize for the distress and inconvenience you experienced.
by A verified traveler
Posted 14 Aug 2024
The place was horrible and safety hazard.
Comment from Hotel Management
20 Aug 2024 by Sophia CSR, Hotel Management
Hi Melinda,We are sorry to hear that your stay was so disappointing and concerning. The issues you mentioned are taken very seriously. Your feedback will be reviewed immediately, and we will address these concerns to ensure a safer and more comfortable experience for future guests.
by A verified traveler
Posted 10 Aug 2024
In desperate need for refurbishment. Pealing paint, outlets hanging off in dining room, old half & half (it was chunky), stained sheets that need to be replaced. Missing iron and ironing board, no hangers. The bathroom had rusty towel racks that were falling off the wall. We had exactly 2 towels and 1 hand towel, no washcloths. The curtains were stained and coming off the track.
We came into town for a concert and got back to the hotel at midnight and they had deactivated our key cards even though our reservation is until the 10th and check out is at 11am not midnight.
Comment from Hotel Management
13 Aug 2024 by Sophia CSR, Hotel Management
Hi Amanda,I’m very sorry to hear about the issues you encountered during your stay. We fell short in several areas, including maintenance, cleanliness, and room amenities. We will address these concerns with our team immediately to ensure necessary repairs and improvements are made. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Sophia CSR, Hotel Management
Hi Hugo,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Dirty Hotel
Posted 4 Aug 2024 on HotelsThe hotel room was filthy, literally dried urine all over the toilet seat, dirty floor, not vacuumed. The front desk changed our room, but the next room we got was also filthy, had a dirty toilet, no towels, unclean bathroom counters, dirty floor, carpet not vacuumed, parts of a coffee maker missing & no cups. Only thing good was the A/C & bed looked clean, though it only had a single top sheet over the mattress. Since it was late, we were tired & there was no refund, we cleaned what we could with our disinfectant wipes. So disgusting! Another couple was complaining at the same time. My husband had to go ask for towels. There was a dirty towel in the bathroom & floor tiles loose. Will never stay at any hotel with Radison attached to the name.
Oh, and included breakfast, big joke. Wouldn’t have eaten anyway.
Comment from Hotel Management
5 Aug 2024 by Sophia CSR, Hotel Management
Hi Rachel,Our team is deeply sorry to hear about your distressing experience. The cleanliness issues you described are unacceptable, and I understand your frustration. We will address these severe lapses in hygiene and service with our team immediately. Your feedback is crucial in helping us make the necessary improvements. We hope to serve you better next time.
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Sophia CSR, Hotel Management
Hi Star,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
DO NOT WASTE YOUR MONEY
Posted 24 Jul 2024 on HotelsNot at all as what is described. This MOTEL is pure trash! Dirty linens, smelly room, cery poor condition and badly maintained!
Comment from Hotel Management
26 Jul 2024 by Sophia CSR, Hotel Management
Hi Neal,We are deeply sorry to hear about the issues you encountered with cleanliness and maintenance. This is not the standard we aim for, and your feedback will be used to address these concerns immediately. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Sophia CSR, Hotel Management
Hi Carleigh,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
13 Aug 2024 by Sophia CSR, Hotel Management
Hi Mary,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
