Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Wonderful stay!! Beds were sooo comfy!! Pool and hot tube were also a plus!
Comment from Hotel Management
26 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,We're thrilled to hear you had a wonderful stay with us! Thank you for the fantastic feedback. It's great to know that the comfortable beds and the availability of the pool and hot tub were highlights of your experience. Providing our guests with a relaxing and enjoyable stay is our top priority, so we're delighted to learn that we succeeded in your case. Your review lets us know that our efforts are paying off. We appreciate you taking the time to share your positive feedback, and we look forward to welcoming you back in the future.Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 25 Nov 2024
It was okay
Comment from Hotel Management
26 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the review. We appreciate you taking the time to share your feedback, even if it was just "okay". As a hotel, our goal is to provide an exceptional experience for all of our guests, so we're always looking for ways to improve. If there were any specific areas that could have been better during your stay, we'd welcome the opportunity to learn more so we can address them. Please feel free to reach out directly if you'd like to provide any additional details. We strive to exceed our guests' expectations, and your input helps us identify where we can enhance our services. We hope you'll consider staying with us again in the future.Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 24 Nov 2024
Nice place to stay. Need to work on the elevator.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager., Hotel Management
Dear Donna,Thank you for the comments. We’re glad to hear you had a nice stay. We also appreciate your comment regarding the elevator, and we’ll be sure to look into it to ensure a smoother experience for our future guests. Our assurance to you is this: Staying with us again will give you a great experience. I hope that we can serve you again in the future.Sincerely,Hotel Manager.
by A verified traveler
Posted 21 Nov 2024
Staff was great and so was the room. Pool was good hot tub was OK
Comment from Hotel Management
22 Nov 2024 by Hotel Manager., Hotel Management
Dear Jeweliann,Thank you for your review! We're thrilled to hear that you enjoyed the great service from our staff and found your room to be satisfactory. It's also wonderful that you had a good experience with the pool, although we appreciate your note about the hot tub being just okay. Your comments help us understand what our guests value, and we’ll continue to work on enhancing our amenities. We hope to welcome you back for another enjoyable stay!Sincerely,Hotel Manager.
by A verified traveler
Posted 18 Nov 2024
We were very disappointed with our stay. We’ve stayed here many times in past years. They have not put money into the property and it shows. It’s very rundown and worn out. Our room was minimal and had no way to warm it up. We will not stay here again.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We truly value your loyalty over the years and are sorry to hear that your recent stay did not meet your expectations. We are committed to improving our property and will take your feedback into consideration as we plan for future renovations. We hope you might reconsider and give us another chance in the future.Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your stay. Please feel free to reach out directly.Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the fantastic review! We're thrilled to hear you had a wonderful experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 16 Nov 2024
The breakfast service was amazing. Your employee went above and beyond. I have 4 children, and all the help was so appreciated!
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you enjoyed your stay at our motel. We hope to see you again soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 11 Nov 2024
It was clean
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We’re delighted to hear that you found our hotel clean. Your satisfaction is important to us, and we hope to welcome you back soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A verified traveler
Posted 11 Nov 2024
Not very clean. Run down. There doesn’t seem to be much effort in fixing obvious things.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your concerns. We sincerely apologize for not meeting your expectations regarding cleanliness and maintenance. Your feedback is invaluable, and we will address these issues with our team to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Carla Romero Comfort Inn & Suites Lubbock
