Ratings based on 881 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The hotel was the jets in the tub didn't work properly and the t.v. Only had one channel
Comment from Hotel Management
7 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 30 Dec 2024
great place to stop at for the night.
Comment from Hotel Management
31 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your review! We're glad to hear that you had a great stopover experience with us. We hope to welcome you back whenever you're in the area again!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our team hopes to have the chance to serve you again during your next visit.
by A verified traveler
Posted 15 Dec 2024
The property was very nice. Rooms were clean and comfortable. The only problem was the hot water. There was little to none. When reported they said others had reported it as well and they were trying to get maintenance out. That was the only negative. But the positives outweighed the negative. Will definitely stay here again if I come back thru Lubbock. The staff was incredible. Kudos to each of the front desk staff.
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Jeffrey,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our clean and comfortable rooms. We regret any inconvenience caused by the hot water issue, and please rest assured that we are actively addressing this to maintain our standards. It's wonderful to hear that you found our staff incredible, and we look forward to hosting you again during your next visit to Lubbock.
by A verified traveler
Posted 13 Dec 2024
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Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Hello Nicolasa,We appreciate you taking the time to share your feedback with us. Should you wish to discuss your experience further, please contact our management team directly. Thank you for choosing us for your stay, and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Dec 2024
Good weekend.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Don,Thank you for sharing your feedback with us. We appreciate your review and will use it to improve our services for future guests. If you have any further comments or concerns, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 6 Dec 2024
Seems to be dated, bedding was old and floors. Otherwise not a horrible place.
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Soso,We appreciate your feedback on your recent stay with us. We will share your comments with our team for further review. Thank you for choosing to stay at our hotel, and we hope to welcome you back for an improved experience in the future.
by A verified traveler
Posted 1 Dec 2024
Thin walls, heard people talking loudly outside of room door at 3am, lasted about 15 mins.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Jimmy, We apologize for any disturbance you experienced during your stay. Your feedback will be shared with our team for further evaluation and improvements in our service. Please feel free to reach out to our management team to discuss your stay in more detail.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Eduardo,We appreciate you choosing our hotel for your stay. If there is anything we can assist you with in the future, please don't hesitate to contact us. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Nov 2024
I was in Lubbock two nights. Good service from staff. Facilities were in good shape. New pool area looks good. But the second night, past midnight, loud laughing and a barking dog close to my room was unpleasant. Went on about 30 minutes. This is the second time dogs barking late. Apparently Best Western caters to barking dog owners.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Eugene,We appreciate your feedback on the positive aspects of your stay, such as good service and well-maintained facilities. We apologize for any disturbance caused by noise during your second night and understand how this affected your experience. We recommend reaching out to our management team directly to address this concern further.
