Ratings based on 949 Verified Reviews
1.6 Room cleanliness
2.7 Service & staff
1.9 Room comfort
1.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Relations Management , Hotel Management
Dear Corie,Thank you for giving us a perfect rating! We’re so pleased you enjoyed your time with us. It’s always wonderful to know that our efforts to create a welcoming and comfortable environment leave such a positive impression. We hope your visit was as enjoyable as it seems and look forward to having you back for another fantastic stay!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Guest Relations Management , Hotel Management
Hello Corie, We're so glad you had such an excellent stay with us! It's always wonderful to see a perfect rating, and we’re thrilled you enjoyed your time here. Your kind feedback is a testament to the hard work of our team and the quality of our services. We hope your visit was relaxing and memorable, and we can't wait to welcome you back for another fantastic experience!
by A verified traveler
Posted 11 Nov 2024
Do NOT stay in this hotel! We had concerns about the place the minute we stepped into the lobby, and became even more concerned after going to our room. The first light after entering the room didn’t work. The two lights between the beds were bare bulbs (no shades) and one didn’t work. The lamp on a small table next to the wall wasn’t plugged in. When I plugged it in, sparks flew. The bedcovers had holes in them and one cover had what looked like “skid marks” on it. The room itself was dirty. There were homeless people directly across the parking lot from our room. We felt like we were in an unsafe environment and risked danger to ourselves as well as theft and damage to our car. When my husband went back to the lobby to let them know we wouldn’t be staying there, there was a woman “shooting up” in the hallway. This hotel was the only one we could find in Lubbock for the night as there was a football game going on. The charge for the night was $186! We’ve stayed in many, many hotels and this was the worst one we’ve ever seen! It was so bad we drove 100 extra miles to find another place. If you value your life and your property, please don’t stay here!
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management , Hotel Management
Dear Edith, Thank you for sharing your experience. We're truly sorry to hear about the issues you encountered during your stay. It’s clear that the condition of your room did not meet expectations, and we understand how unsettling it must have been to deal with the lighting, cleanliness, and safety concerns. We take your comments seriously and will be reviewing the situation with our team to ensure we address these concerns. Your safety and comfort are incredibly important to us, and we sincerely regret that your stay was anything but pleasant. We hope you were able to find a more comfortable and safe environment for the remainder of your trip.
by A verified traveler
Posted 10 Nov 2024
Let me first start with, we stayed at this hotel a few years ago, and it was nice for the price. This time...... well not so much. First room was smelly and muggy. Found bugs in the sheets, so we got a second room and the begging had blue stains all over one of the beds. The second bed had what looked like blood stains along with on the blankets. Also had plaster or dirt or something all over the beds. The bathroom was gross aswell and there was dried piss all over the toilet seat. We ended up getting a refund and driving up the road. I will say the front counter guy was nice and none of these issues fall on him. The owners should really look into cleaning this place up. Its disgusting!
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management , Hotel Management
Dear Joshua, Thank you for sharing your feedback. We understand how frustrating it must have been to encounter these cleanliness issues during your stay. It's important to us that all of our guests enjoy a comfortable and clean environment, so we're disappointed to hear about your experience. While we're glad to hear the front desk staff was helpful, we take your concerns seriously and will be reviewing our cleaning protocols to ensure this does not happen again. We truly hope you will consider giving us another chance in the future to provide a better experience.
by A verified traveler
Posted 10 Nov 2024
It had ROACHES, and the tv didn't work. I'm not picky but that was AWFUL!
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management , Hotel Management
Dear Kasey, Thank you for your feedback. We understand how unpleasant it must have been to experience issues with cleanliness and the TV during your stay. Please rest assured that we take these matters seriously, and we are addressing the situation promptly to ensure future guests have a more comfortable experience. We value your input and will work to make necessary improvements.
by A verified traveler
Posted 10 Nov 2024
Really a bad hotel to stay
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management , Hotel Management
Dear Jacqueline, Thank you for sharing your experience. We understand your disappointment and regret that your stay did not meet expectations. We strive to provide a comfortable environment for our guests, and we apologize for falling short during your visit. If you would like to share more details about your concerns, we would appreciate the opportunity to address them directly and make improvements. Your feedback is valuable to us.
by A verified traveler
Posted 10 Nov 2024
The pictures are not an accurate representation of the place. The room smelled bad, things were broken, and there were stains on sheets and mattresses. Also there was a pile of trash outside the room and a male was shooting up narcotics by the stairs.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management , Hotel Management
Dear Kelsey, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the room didn't meet your expectations and that there were cleanliness and safety concerns. We take these matters seriously and will address the condition of the room and surrounding areas promptly. The safety and comfort of our guests are our top priorities, and we will ensure this situation is handled with care. We hope to have the opportunity to provide a much better experience in the future.
by A verified traveler
Posted 10 Nov 2024
That place needs a good exterminator and a very deep cleaning. Wouldn’t stay there again unless they knocked it down and rebuilt it.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Management , Hotel Management
Dear Oscar, Thank you for sharing your experience with us. We understand how important cleanliness and comfort are for a great stay, and we're truly sorry to hear that we did not meet your expectations. Your comments regarding the cleanliness and maintenance of the property are important, and we will work closely with our team to address these concerns promptly. We want every guest to feel comfortable and at ease during their visit, and we sincerely appreciate your feedback as it helps us improve.
by A verified traveler
Posted 10 Nov 2024
Bathroom, towels are very dirty
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Sam,We appreciate your feedback regarding your recent stay with us. We will address this matter with the housekeeping team to ensure our standards are maintained. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 5 Nov 2024
Great
Comment from Hotel Management
6 Nov 2024 by Guest Relations Management , Hotel Management
Hi Corie,Your flawless rating is greatly appreciated. Knowing that you had a good time throughout your stay is fantastic to hear. Being acknowledged for our efforts is always wonderful, and we take pride in offering a warm environment and amiable service. We hope to see you again soon for another fantastic experience!
