Ratings based on 179 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2024
We had to pay extra to upgrade our room but the staff were all very nice and helpful.
by A verified traveler
Posted 13 Jul 2024
by A verified traveler
Posted 7 Mar 2024
by A verified traveler
Posted 20 Jan 2024
Beautiful place. Wonderful staff.
by A verified traveler
Lovely curb appeal.
Posted 21 Jun 2023 on HotelsOne of the best front exteriors for a hotel in Luang Prabang. Lovely "curb appeal". Unfortunately where you check in is not where you will be staying. It's down the block a little bit and not as lovely. Staff is friendly. Not sure why but they have a small charge for your daily water.
Comment from Hotel Management
22 Jun 2023 by Viengsay , Hotel Management
Dear William ,Thank you very much for your message , I would like to inform that the place where your check in was royal Suite and restaurant for the annex Building you have been stayed was deluxe room and Junior Suite With regardsReservation Team
by A verified traveler
Posted 1 May 2023
Comment from Hotel Management
16 Jun 2023 by Hotel staff , Hotel Management
Thank you very much for choosing our property and hope to service you once again
by A verified traveler
Posted 18 Apr 2023
Comment from Hotel Management
16 Jun 2023 by Hotel Staff , Hotel Management
hank you very much for choosing our property and hope to service you once again
by A verified traveler
Posted 16 Apr 2023
by A verified traveler
Posted 9 Mar 2023
Great location and the breakfast out in the open gardens was greatly appreciated. Strongly recommended.
by A verified traveler
Posted 25 Feb 2020 on Hotels
This hotel could be absolutely beautiful but there were many loose tiles on the hallway floors and the first night when we went to drain our tub the drain was not hooked up and flooded our bathroom. They have a wooden walkway that goes to the pool and there is many nails sticking up more than 1 cm. We pointed this out to one of the employees and he took a rock and banged one nail down but the remainder were left the way they were. The staff was not always seem to friendly.
Comment from Hotel Management
25 Feb 2020 by Jimmy , Hotel Management
Dear Mr. Daniel,
Thank you for sharing your feedback , We're sorry your experience didn't match your expectations , it was an uncommon instance and we'll do better
