Ratings based on 142 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Near Wat Xiengthong. Good views of the Mekong.
Comment from Hotel Management
22 Oct 2024 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear M Michael,Thank you for taking the time to share your review. We're glad you enjoyed the beautiful views of the Mekong River and our location near Wat Xiengthong, two of the special highlights of staying with us.However, we noticed that your overall rating suggests there may have been aspects of your stay that didn't fully meet your expectations. We would greatly appreciate it if you could share any further feedback or suggestions on how we can improve via my email rm.xiengthong@victoriahotels.asia. Your insights are invaluable to us as we continuously strive to enhance the guest experience.We hope to welcome you back in the future for an even more memorable stay.Warm regards,
by A verified traveler
Posted 9 Sep 2024
Great stay, lovely hotel, amazing friendly staff
Plenty of character to the hotel
Nice breakfast, plenty of choice
Comment from Hotel Management
28 Sep 2024 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear M Barry,Thank you for taking the time to share your experience at Victoria Xiengthong Palace hotel. We're delighted to hear that you had a great stay and enjoyed the charm and character of our hotel.It’s wonderful to know that our friendly staff made your stay even more enjoyable and that you appreciated the breakfast with its variety of choices.We hope to welcome you back for another lovely stay in the near future!Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
by A verified traveler
Wonderful, just needs reliable wifi
Posted 24 Dec 2023 on HotelsExcellent, friendly staff. Great location. (Note that the River View rooms are not actually on the river, but they do have glimpses of the river) Wonderful breakfast in a lovely restaurant setting by the street. Rooms are very nice, good-sized. Our only complaint is there was no wifi in our rooms for our entire 5-day stay. We asked for that to be fixed several times, but it never was. We had to sit in the reception office to do a video call and to do our internet tasks. But if that is fixed, or if you don’t need wifi, this is a great place to stay.
Comment from Hotel Management
9 Mar 2024 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear Ms ,Thank you for taking the time to provide feedback on your recent stay at Victoria Xiengthong Palace hotel. We truly appreciate your kind words about our excellent and friendly staff, great location, and the wonderful breakfast experience at our restaurant.We're delighted to hear that you found our rooms to be very nice and good-sized. However, we sincerely apologize for the inconvenience you experienced regarding the wifi connectivity issue during your stay. Please rest assured that we take your feedback seriously and will work diligently to address this matter to ensure it doesn't occur in the future.We understand the importance of reliable wifi for our guests, and we regret any inconvenience this may have caused you. Your feedback serves as a valuable tool for improvement, and we are grateful for your patience and understanding.We hope that despite this issue, you were still able to enjoy your time with us and explore the beautiful surroundings of our hotel. Should your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with the seamless experience you deserve.Thank you once again for choosing Victoria Xiengthong Palace hotel. Should you have any further feedback or require assistance, please do not hesitate to contact us directly.Warm regards,
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
9 Mar 2024 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear Ms Doreen,Thank you for taking the time to share your positive experience at Victoria Xiengthong Palace hotel. We are thrilled to hear that you enjoyed your stay with us.At Victoria Xiengthong Palace, we strive to provide exceptional service and create memorable experiences for all our guests. Your feedback encourages us to continue delivering the highest standards of hospitality.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can assist you with for your next visit, please do not hesitate to let us know.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace
by A verified traveler
Posted 20 Dec 2023
This is one of my favorite places I have ever stayed. Extremely accommodating, beautiful property, and fantastic food. Just far enough outside of the main part of town to enjoy the quiet and peaceful nature of the Mekong, but easily walkable to all of the tourist areas. They provided help with all of the tours for very reasonable prices and I even took a cooking class on site that was an amazing experience that included shopping at the morning market. If you can spring for the executive suite and enjoy your private jacuzzi room, well worth it!
Comment from Hotel Management
22 Dec 2023 by Nguyen Hoang Tri - Resident Manager, Hotel Management
Dear Mr William,Greetings! We are thrilled to receive your wonderful feedback about your stay at Victoria Xiengthong Palace Hotel and delighted to know that your experience with us was so memorable.It warms our hearts to hear that you found our property accommodating and beautiful. Your appreciation for our fantastic food is truly rewarding for our culinary team. We're pleased to know that our strategic location, offering a serene Mekong setting just outside the main town, provided you with a peaceful retreat while still being easily accessible to all tourist areas.Thank you for highlighting our assistance with tours at reasonable prices and your positive experience with our on-site cooking class. We are thrilled that the cooking class, including the morning market visit, added a special touch to your stay.And yes, the Executive Suite with a private jacuzzi room is indeed a splendid choice for a luxurious experience. We are glad you found it well worth it.We can't wait to welcome you back for another fantastic stay at Victoria Xiengthong Palace Hotel. If you have any future plans or inquiries, feel free to reach out.Warm regards,
by A verified traveler from REDDING
Posted 30 Oct 2023 on Travelocity
Comment from Hotel Management
9 Mar 2024 by Nguyen Hoang Tri - Resident Manager, Hotel Management
Dear Panechanh,Thank you for taking the time to share your experience at Victoria Xiengthong Palace hotel. We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us.We are committed to providing exceptional service and creating memorable experiences for all our guests, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future. If there is anything we can assist you with for your next visit, please feel free to let us know.Warm regards,
by A verified traveler
Posted 5 Jul 2023 on Hotels
Comment from Hotel Management
7 Jul 2023 by Nguyen Hoang Tri - Resident Manager, Hotel Management
Dear M Renata,Thank you for rating us a perfect 10!We greatly appreciate your positive feedback and are thrilled that you had a wonderful experience during your stay. We strive to provide exceptional service and create memorable moments for our guests. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.
by A verified traveler
Posted 4 Jul 2023
Very nice Hotel! helpful and friendly staff has good service. Great location, walking distance to restaurants & temples! Good breakfast buffet! good wifi, room spacious.
Comment from Hotel Management
4 Jul 2023 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear M Wong Bao,Thank you for your positive review of Victoria Xiengthong Palacel! We're thrilled to hear that you had a great experience during your stay. Our team takes pride in providing helpful and friendly service, ensuring that our guests feel well taken care of. We're glad you found our location convenient, with easy access to restaurants and temples. It's wonderful to know that you enjoyed our breakfast buffet and found the room spacious. We also strive to provide reliable Wi-Fi throughout the property. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 2 Jul 2023
Beautiful stay in a unique property. Excellent location.
Comment from Hotel Management
4 Jul 2023 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear M Cordula Verena,Please accept our gratitude for staying at Victoria Xiengthong Palace and submitting your Expedia review. We are delighted that you loved your stay at our unique property and excellent location.Please do not hesitate to contact us if you intend to return to Luang Prabang.Best regards,
by A verified traveler
Posted 2 Jul 2023
It's a beautiful hotel in a beautiful location. There was a hiccup with the room initially -- not the hotel's fault. The website pictures didn't match with what we saw. This is because every room is different. They were very quick to help us, and everything worked out. It was a great stay, and the staff are truly engaged and helpful.
The location of the hotel is quiet, yet just a short walk to the main road, night market etc. Given that the building was previously a palace, it is very charming and unique. Highly recommend the Victoria Xiengthong for a special Luang Prabang experience.
Comment from Hotel Management
4 Jul 2023 by Nguyen Hoang Tri Resident Manager, Hotel Management
Dear M Cordula Verena !Thank you for choosing Victoria Xiengthong Palace to stay and taking time to share your kind comments on Expedia. Our team is happy to know that you enjoyed your stay with our helpful and engaged staffs, great location, charming and unique building. We hope that we can have chance to welcome you back soon.Best regards
