Ratings based on 112 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 16 Dec 2024
It’s a bit out of town but has a good shuttle service. Rooms are lovely, not many people staying here so pretty quiet. Breakfast average. Staff nice and helpful.
by A verified traveler from LITTLE NECK
Posted 13 Dec 2024
Property ( Hotel ) is Great with Large Room
Area is very Quiet
Only the water presure is a little weak
and the Hair Dryer only blows cool air
by A verified traveler
Posted 25 Aug 2024
Hotel has everything one would expect from a Pullman.
However it's quite out of town and one needs to take the shuttle to reach the city centre.
Major problem for me: airport pick up confirmed but nobody showed up and i had to catch a Taxi.
Comment from Hotel Management
26 Aug 2024 by Pullman Luang Prabang, Hotel Management
Dear Sujiro,Thank you very much for the feedback. We deeply apologize for the confusion which had led to missing the airport pick up. A situation that shouldn't have happened and could have been handled better from our side.We hope to have the chance to welcome you again.Warm regards,
by A verified traveler
Posted 20 Nov 2023
The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.
Comment from Hotel Management
21 Nov 2023 by Pullman Luang Prabang, Hotel Management
Dear Esther vie nie,Thank you for your recent stay and we appreciate your feedback. We are truly grateful for your comments and glad to hear that our team is able to make such an impact on celebrating your birthday. Your compliment for Velra is highly appreciated, we will certainly pass it on to her.We hope for another chance to welcome you back. Warmly,Pullman Luang Prabang
by A verified traveler
Posted 29 Jun 2023
The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.
Comment from Hotel Management
1 Jul 2023 by Pullman Luang Prabang, Hotel Management
Dear Nicholas,Thank you very much for the recent stay. It's indeed very encouraging to hear that you enjoyed the service and already think about your next visit with us. We sincerely look forward to your return.Warmly,Pullman Luang Prabang
by A verified traveler
Posted 25 Jun 2023
Comment from Hotel Management
20 Jul 2023 by Pullman Luang Prabang, Hotel Management
Dear Victor,Thank you very much for choosing to stay with us and sharing such a great view here.We are glad to know that you have enjoyed the stay and we very much look forward to welcoming you back again.Kop chai lai lai.Warmly,Pullman Luang Prabang
by A verified traveler
Posted 25 May 2023 on Hotels
Comment from Hotel Management
26 May 2023 by Pullman Luang Prabang, Hotel Management
Dear Andrew,Thank you for the stay and for sharing your experience here with us.We are indeed very glad to hear that we provided the level of service that met your satisfaction. We sincerely look forward to your return. Warmly,Pullman Luang Prabang
by A verified traveler
Posted 13 Apr 2023 on Hotels
Comment from Hotel Management
16 Apr 2023 by Pullman Luang Prabang , Hotel Management
Dear Chanvit,Thank you for having chosen to stay with us and sharing the feedback.Could you please let us know the areas that we could have improved? We'll certainly look into the issues that you experienced.We sincerely look forward to hearing from you.Warmly,The Pullman Luang Prabang
by A verified traveler
Posted 12 Apr 2023 on Hotels
Comment from Hotel Management
16 Apr 2023 by Pullman Luang Prabang , Hotel Management
Dear Chanvit,Thank you for your recent stay and sharing such a great feedback with us here.We sincerely look forward to your return.Warmly,The Pullman Luang Prabang
