Ratings based on 14 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2022
by A verified traveler
5 nights in Luang Prabang
Posted 22 Feb 2019 on HotelsThe breakfast is good; eggs any style, fresh fruit, toast and coffee. We found it to be sufficient and have no complaints there. The hotel itself is very loud and every noise is amplified. This is the biggest issue we had. Neighbors slam their doors at all hours, you can hear people talking/laughing. If they come in late, it will wake you up. The area is good, and in walking distance of shops and restaurants.
The service is good and most everyone we met was friendly. We put out the 'make up my room' sign on the door today, but returned to a messy room. It was weird because the housekeeper was cleaning the room next door and had to have seen the placard on the door as she walked by our room.
The shower is either scalding hot or cold. You get about 5 minutes of just the right temperature. All in all, our stay was fine. I don't like being woken up in the middle of the night, so for that reason I wouldn't recommend this hotel because it's just too noisy. If you're a heavy sleeper and won't spend any time in your room, this hotel is just fine.
Comment from Hotel Management
23 Feb 2019 by Management Team, Hotel Management
Dear guest,
Thank you for your kind feedbacks. We'll try our best to solve all your inconvenient experiences. We hope that you enjoyed our city.
Once again, thank you for giving us the honor to serve you.
by A verified traveler
Hotel.com needs to be transparent with prices.
Posted 19 Aug 2018 on HotelsHotels.com added taxes and fees to the advertised room rate upon booking. This practise is unfair and any extra charges should be made transparent before clicking the "buy" button. Despite our room being upstairs and there being plenty of front office staff around we were left to struggle carrying our cases to the room. This was repeated as we saw other guests arrive. The security safe in the room was not bolted down. What is the point in having one if a thief could just steal the safe itself. Breakfast was good, wifi poor and the location was too far away from the centre especially in the rainy season. After 2 nights we found a more suitable hotel near the centre with no taxes charged.
Comment from Hotel Management
21 Aug 2018 by General Manager, Hotel Management
Dear Mr. Graham,
Thank you for your kind feedbacks. That will help us improve our quality in the future.
However we are pleased to feedbacks for the pricing model in the hotels.com, your price will be added taxes and fees after pressing button "buy". This pricing model is applied for all hotels promoted on Hotels.com rather than only our hotel.
Once again, thank you for giving us an honor to serve you. We hope that we have more chances to serve you in the coming time.
Recommended
for Personal Eventby A verified traveler
Posted 7 Feb 2018 on Hotels
Comment from Hotel Management
8 Feb 2018 by Operations & Marketing Manager, Hotel Management
Dear Sarah,
Warmest greeting from Luang Prabang and Laos. We hope that you had an excellent trip in Laos. It was our great honour to serve you in 3 days. We hope that in the future we have more chances to serve you!
by A verified traveler
Posted 11 Jul 2024
by A verified traveler
기대안했지만 생각이상으로 괜찮았던 숙소
Posted 17 Feb 2019 on Hotels숙소 내부도 깨끗했고 편안했던 숙소.
2층까지 캐리어를 들고 옮겼여야 되었고 복도도 낡은 느낌이 있었지만 방 자체는 좋았다.
조식은 과일 한접시랑 요리를 하나 만들어주는게 양도 적절하고 맛도 괜찮았다.
관광지가는 차량도 숙소에서 예약해주고 숙소위치도 돌아다니기 괜찮은 위치였다.
몇가지 아쉬운점은 발코니 나가는 문이 좀 낡았고 와이파이가 가끔씩 끊겼지만 이것말고 다른 불편한점은 없었다.
다른 숙소 가격보다 저렴하고 루앙프라방을 또 간다면 여기를 또 묵을 생각이다.
Comment from Hotel Management
19 Feb 2019 by Management Team, Hotel Management
Dear guest,
Thank you for your kind feedback. We really love all of them. Thank you for giving us the honor to serve you. We hope to see you again in the future
by A verified traveler
Posted 20 Jan 2019 on Hotels
Comment from Hotel Management
22 Jan 2019 by Reservation Team, Hotel Management
Thank you for your kind feedback. We hope that you enjoyed our city as well as our property. We hope that we can see you again in the future. Once again, thank you for giving us the honor to serve you.
by A verified traveler
localizacao e atendimento da equipe
Posted 12 Dec 2018 on HotelsComment from Hotel Management
13 Dec 2018 by Reservation Team, Hotel Management
Dear Mr. Etsuko,
Thank you for your kind feedback that will be contributed to our improvement of our customer service. Thank you for supporting us during your stay here. We hope to see you again and have another honor to serve your in the future.
by A verified traveler
Posted 24 Oct 2018
Comment from Hotel Management
24 Oct 2018 by Management Team, Hotel Management
Dear Madam/Sir,
Thank you for your kind feedback. That will be contributed to our improvement in customer service. We hope that you will come back our property in the future.
Thank you for giving us an honor to serve you.
by A verified traveler
Hotel muito agradável
Posted 21 Aug 2018 on HotelsStaff muito simpático. Hotel muito bom.
Comment from Hotel Management
22 Aug 2018 by General Manager, Hotel Management
Dear our valued guest,
Thank you for your kind feedbacks. Your valued opinions will contribute to our improvement in our excellent services. Once again, thank you for giving us an honor to serve you. We hope that we have more chance to say "Sabaidee" to you in the future.
