Ratings based on 76 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2024
A truly peaceful, serene, beautiful property. A private residence indeed. Excellent staff and service. Food delicious. Interesting tours provided.
The best in Luang Prabang.
Comment from Hotel Management
9 Jan 2024 by Mayoula, Hotel Management
Mrs. Elieen,Greetings from La Residence Phou Vao,We sincerely appreciate your kind feedback and look forward to having you stay with us again in our beautiful hotel. Thank you so much.Best regards,
by A verified traveler
Posted 9 Apr 2023
Very nice service and great staff who works there. They really take care of every detail so that their guests feel special. Highly recommend this Belmond Hotel to those who want to have luxury experience of Luang Prabang.
Comment from Hotel Management
12 Apr 2023 by Andrei, Hotel Management
Dear Aleksandar,Thank you very much for your recent visit to La Residence Phou Vao, a Belmond Hotel and for having taken the time to share your feedback. We are pleased that you and your lovely family had a memorable experience and that you found yourself very much impressed.Looking forward to welcoming you back to again.Best regards,La Residence Phou Vao team
by A verified traveler
Posted 28 Feb 2023
Our stay was wonderful and one could not ask for a better time! The staff ere kind, attentive and very friendly. No question was an issue and staff were always making great suggestions. The ambience was terrific and we were made to feel at home as well as special. The food was a treat! We highly recommend La Residence and hope to return!
Comment from Hotel Management
1 Mar 2023 by Andrei, Hotel Management
Dear Joanne and Gordon,Thank you so much for your lovely review and taking the time to share it. We are delighted to read your compliments on our team members, atmosphere and slow Lao authenticity, the food experience.It was a pleasure for us having you at our home on the beautifull Hill of Kites.We look forward to welcoming you back next time you are in Luang prabang!Kind Regards,Andrei
by A verified traveler
Posted 18 Feb 2023 on Hotels
Comment from Hotel Management
19 Feb 2023 by Andrei, Hotel Management
Dear Yacob,Thank you for such a hugh score and kind compliments in all aspects. It was beyond pleasure for us having you and your wife as guestd and we are glad that you find everything to your satisfaction. Please stay safe and we are looking forward to welcoming you back in the not too distant future. Sencirely yours, Andrei Latsepnev Guest Experience Manager
by A verified traveler
Posted 28 Jan 2023 on Hotels
A magical place.
Following an intense work period and long journey, i arrive at Belmond to welcoming smiles and drumming. Gracious and affable check-in is followed by a Baci ceremony where the shaman explained the Laotian belief that a soul could leave one’s body (it had) and by ritual we restored our souls do ourselves. Then through the beautifully gardened grounds to a large, luxuriously appointed room with a view of the Luang Prabang valley. Terrific made to order breakfasts (not a buffet) including Laotian, Eastern, and Western dishes is eagerly and proudly served by the familial staff. Had cocktails and delicious snacks at the weekly cocktail party talking with very interesting life of the general manager (Salim?) The social and the quiet pools are fantastic, the massage great. Peng, the bartender who doesn’t drink, stirred up interesting concoctions. An ap and a van made everything easy. I applaud Belmond for aiding Myanmar staff with opportunities in Laos while that country is stressed. The staff was more welcoming than my own mother on a trip home. Not only did the beauty and friendliness return a weary travelers would to his body, but the experience elevated my spirit. A remarkable place of warm-hearted, inviting people. Highly Recommend.
Comment from Hotel Management
1 Feb 2023 by Andrei, Hotel Management
Dear Lonnie,Greetings from La Residence Phou Vao! We are very thankful for the feedback you have shared about your recent stay. We were so happy to hear how you enjoyed your arrival and the Baci ceremony that followed. It indeed could be compared with out of body experience on the beautiful Hill of Kites, surrounded by our beloved lushing gardens.Beyond happy to find out that our team delighted you with our food, staff and authentic stories they shared. We are truly honored to learn that the service you experienced is really grateful and appreciable.It's been a pleasure having you with us, please stay safe, and we look forward to having you in the not too distant future. With kind regards,Andrei LatsepnevGuest Experience Manager
by A verified traveler
Posted 19 Aug 2020 on Orbitz
The property was amazing! The staff were fantastic! Very friendly.
Comment from Hotel Management
5 Sep 2020 by Sai, Hotel Management
Thank you very much for sharing your experience, it was a great pleasure to learn you had a great experience with our amazing hotel and friendliness of our team members
by A verified traveler
Posted 10 Aug 2020 on Hotels
Comment from Hotel Management
5 Sep 2020 by Sai, Hotel Management
Thank you very much for your generous rating
Looking forward to welcoming you again
by A verified traveler
A perfect base
Posted 2 Mar 2020 on HotelsThis hotel is quite magical. The service is genuine and impeccable and the style is in harmony with Laos. I loved it here and it made the visit complete.
Comment from Hotel Management
9 Mar 2020 by Sai, Hotel Management
Thank you for sharing your thoughts about your stay at Belmond La Residence Phou Vao.
I am truly flattered to hear such kind compliments you had given to our hotel – location, staff’s warm hospitality.
Should you wish to recreate another wonderful experience with us, we remain at your disposal.
Sincerely yours,
by A verified traveler
Beautiful stay in Luang Prabang
Posted 21 Nov 2019 on HotelsLovely property with a fabulous infinity pool.
Excellent breakfast. The coconut puff pancakes are phenomenal.
Desserts were very good.
Shuttle was very helpful.
by A verified traveler
Great service
Posted 28 Oct 2019 on HotelsBeautiful place not far from downtown. The service was outstanding. Nothing was too much trouble for the staff. There is shuttle into town but if they were free they would drop you any time. Food was excellent as well.
