Ratings based on 48 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 13 Oct 2024
The cleanliness was not the best, breakfast could be better and what made it even worse is we lost money in our safe a day before we checkout. We didn't get our money back. i will not return here again.
Comment from Hotel Management
14 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Mr. Jean Baptiste, We appreciated your comments on our service and will do our best to improve.We just do not understand your accusation about the safe.You didn't say anything, hence it was impossible to know about it, but more impressive is that our safe has KEY, no code, hence it is impossible to open without the key.How do you explain something is missing from a safe that only open with a KEY in your possession?All key copies are in our main office that is in a different place from the hotel.Next time, please avoid doing accusation that are not true. Kind regards.RK SUITE HOTEL MANAGEMENTT
by A verified traveler
No service at all
Posted 30 Sep 2024 on HotelsStrange place. No service at all. Stayed there two nights and almost three days - the staff didn't come to clean the suite once.
Comment from Hotel Management
14 Oct 2024 by General manager, Hotel Management
Dear Mr. Yuri,We checked the cleaning reports and the cameras.The room service cleaned your room all the days you stayed.Average time into the room was 28 minutes. We can even see they were leaving the room with used towels, only the bedsheets they didn't because we do it every 3 days.Nonetheless, we will try to understand your case and do our best to improve.Kind regards.RK SUITE HOTEL
by A verified traveler
Posted 7 Jul 2024
My family and I enjoyed our stay greatly, enjoyed the dining options greatly... and fully plan on re-booking it again in the future.
I cant quite find anything negative from our stay in there.
Thank you very much Team-RK Suite Hotel! See you
Comment from Hotel Management
8 Jul 2024 by RK Team, Hotel Management
Dear Jordan,Thank you very much for your kind words.Our team is very happy to hear you and your family enjoyed your stay.It was our pleasure to serve you during your stay.Kind regards.RK team
by A verified traveler
Perfect hotel in Luanda
Posted 16 Apr 2024 on HotelsThe location is very convenient to explore the city. The apartments are in great shape and very clean. I could not recommend the staff higher, they are extremely kind and helpful. I strongly recommend this hotel in Luanda.
by A verified traveler
Posted 25 Mar 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by André Afonso, Hotel Management
Muito obrigado pela escolha Sr. Severino.
by A verified traveler
Posted 12 Feb 2024
For Angolan Standards this hotel is fantastic. The elevator worried me, as it was jerky. There was no proper coffee.
The staff were very helpful especially if they spoke English. The hotel was very clean.
Comment from Hotel Management
19 Feb 2024 by André Afonso, Hotel Management
Dear Mrs JessicaThank you for your time and your choice. We apologise for the incidents during your stay, we are working to improve them.Best RegardsRK Suite Hotel
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by André Afonso, Hotel Management
Dear Mr. Martin Good Day Thank you very much for your choice. We hope to receive you in the near future.RegardsAA
by A verified traveler
Posted 9 Nov 2023 on Hotels
Worst experience ever, smelly in the room, extremely noisy is the biggest problem, noise waking me up extremely early. Service and attitude of reception solving the problem is extremely poor.
Comment from Hotel Management
13 Nov 2023 by General manager, Hotel Management
Dear Fei,First of all please accept our apologies for your unpleasant experience.These two complaints are a surprise as it is the first time someone complains about smell and noise.Within more than 80 reviews, smell and noise have never been an issue.We will look on these two things to understand what happened and guarantee that whatever was the problem, it will not happen again.Kind regards.RK SUITE HOTEL
by A verified traveler
Posted 29 Oct 2023 on Hotels
The staff were helpful and friendly.
Comment from Hotel Management
9 Nov 2023 by André, Hotel Management
Dear Mr. BasharThank you very much for your visit. RegardsRK Suite Hotel
