Ratings based on 58 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
The apartment for 1-2 people is spacious and has all the necessary items .. it’s a little run down in the sense that the tv was laying on the floor and the shower is actually a tub with a hose and no shower curtain but I got used to it but for the price and convenient location I really wasn’t expecting much and this was better than I imagined it would be! The bed was big and comfortable, the windows were nice and large with an excellent view of the city and the little plaza below.. I deducted 1 star only because there was literally no shampoo or conditioner or hairdryer so I needed to go to the convenience store and pick up those toiletries. On the plus it was easy to get to and very close to Grand Place and Mannakin Pis and had an easy to use elevator which I very much appreciated.. I really felt like a local and loved my experience and stay!
Comment from Hotel Management
20 Nov 2024 by The Smartflats Team, Hotel Management
Dear Juliet, Thank you for your feedback and for sharing your experience. We’re glad to hear you found the apartment spacious and well-equipped. We apologize for the lack of shampoo, conditioner, and hairdryer, and we’ll ensure these items are available for future guests. We appreciate your positive comments about the location, and we’ll continue striving to enhance our guest experience.The Smartflats Team.
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
No curtains
Posted 24 Apr 2024 on HotelsNo curtains or blinds terrible pillows.
Great location
by A verified traveler
Posted 20 Oct 2023
Location was very convenient, in the heart of the city center and a lot of bars and restaurants around.
The bathroom needs renovation, the ceiling was damaged and moist all around it, the water in the bath was not draining. the toilet was not really clean.
by A verified traveler
Posted 4 Jul 2023 on Hotels
by A verified traveler
I Don't recommend this place
Posted 27 May 2023 on HotelsPlace was nothing like the pictures. Place was in disrepair and not clean. Couldn't lock door from the outside. No shower, just an old stained tub with a hand sprayer. Kitchen wall was stained. Curtain missing from bedroom window. We got there and promptly left and demanded a refund. They did refund promptly at least.
by A verified traveler
Fantastic
Posted 26 May 2023 on HotelsFantastic
by A verified traveler
Great place at a great price!
Posted 24 Mar 2023 on HotelsGenerally this was a great stay. It is in a prefect location, a few minutes walk from the Grand Place. The flat is huge. I could see myself renting it for a week or more and working from the place. And the price was amazing - less than half the price of most hotels in the area. The place was clean, and the bed was quite comfortable. The furniture and decor were great.
I only have two complaints. First, they gave me the wrong code for the door. I spent several minutes thinking I was doing it wrong, and i finally called them. It took a few tries to get through, but they were able to get me the correct code over the phone. It took me about 15 minutes longer than it should have to get in, but not a big deal in the end.
Secondly, there are a few things in teh flat that need fixing. The hot water heater was not workig when I arrived. There was a note on it (in French) stating how to relight the pilot light. Google translate helped me figure this out, but I did struggle a bit to get it lit. After that it worked great. The toilet also had a slow leak that ran water much of the night. I finally turned off the water supply as the sound was annoying and was waking me up.
Anyway, those things were minor and I highly recommend this place if you are looking for an affordable place with lots of space.
Also - if you rent, check your spam folder for the email with details on how to check in!
by A verified traveler
Posted 22 Dec 2022 on Hotels
This place was dishonest
Comment from Hotel Management
29 Dec 2022 by Julia from Manneken Pis Residence - City Center, Hotel Management
Dear Daniel,Thank you for the time taken to share your feedback with us.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory so that we may investigate what may have occured?We hope to have the opportunity of welcoming you again for an improved experience.Season's Greetings,Julia from Manneken Pis Residence - City Center
by A verified traveler
Posted 19 Oct 2022
This was the absolute WORST stay in my life. The property claims to have cribs and when I got there they claimed they can’t keep up with the requests so don’t offer that so my 4 month old had to sleep unsafely in my bed with me. On top of this, the door was broken when we got there, causing us to be locked into the apartment for hours. I called the property manager and after a few hours was able to get a hold of them only to be told they didn’t have anyone that could help until the next day. We wound up having to the call the police to get us out. It was completely unsafe and scary with a 4 month old especially. I would NEVER recommend this place to anyone.
Comment from Hotel Management
9 Nov 2022 by Julia from Manneken Pis Residence - City Center, Hotel Management
Dear Alyssa.Thank you for taking the time to review your experience.We are sorry to hear your experience wasn't completely satisfying. However, we regret any misunderstanding as we do not claim to have cribs on our website.We further regret to learn about the incident you mention; we do not understand how this situation could have occurred and would be interested to know more.We hope to have the opportunity to welcome you for a more memorable stay.Best regards,Julia from Manneken Pis Residence - City Center
