Ratings based on 306 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
I’ve stayed at this resort several times before and always loved it. It felt like a home away from home, with a cozy atmosphere and a staff that treated guests like family. However, my recent experience was incredibly disappointing due to the rude and unprofessional behavior of one staff member at the reception.
On the first day, she accused us of playing loud music at the jacuzzi, even though we were quietly playing music on an iPhone, and no one else was in the area. We immediately stopped as soon as she asked, but her approach was unnecessarily rude.
The following day, she claimed we were “using too many towels,” which was absurd. We were a group of four and only used a reasonable number of small towels. There are no posted rules about towel limits in the jacuzzi area.
On the third day, she refused to let us use the jacuzzi altogether, stating we had violated the rules—though she never explained which rules we had supposedly broken. Her attitude was unprofessional and completely ruined the experience for us.
It’s unfortunate that such behavior overshadowed what could have been another enjoyable stay. I hope management addresses this issue to prevent future guests from facing the same treatment.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 11 Nov 2024
Friendly staff, great location and the room had a great set up. The rooms come with full kitchens and living room. As well as the bathroom off of the bedroom. Giving it a master suite feel!
Comment from Hotel Management
11 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 25 Sep 2024
Beautiful peaceful setting!
Comment from Hotel Management
11 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 24 Sep 2024
Property and room were immaculate. It was an excellent price for the area and we were well cared for during our visit. We came for a concert in South Lake and the area is very expensive and not so luxurious, so I would say we had the best of both worlds! Room was amazing, fantastic price. We probably could have walked but chose to drive, parked valet for the concert and it was easy and quick!!
We were even surprised with a small breakfast on Saturday morning. Nothing fancy, but we were not expecting anything so it was nice. The staff were very helpful and friendly. The bed was amazing, super comfortable!! We would definitely stay again.
Comment from Hotel Management
11 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 16 Sep 2024
Very friendly staff and well run. No AC made the rooms a bit stuffy, especially during the hot months. Parking was convenient and area seemed very safe, just be aware you’re in the wilderness and avoid the bears.
Comment from Hotel Management
11 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 16 Sep 2024
Conveniently located in proximity to where we needed to go. Nice and close to stateline/shops/dining. Staff friendly and reachable. Room was clean, accommodating.
Comment from Hotel Management
11 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 13 Sep 2024
Safe just be mindful of the bears. Do not leave food in your car. I got to see a Mama bear and her two cubs in the back of someone’s truck!
Comment from Hotel Management
11 Nov 2024 by Jen, Hotel Management
Thanks for staying with us! We appreciate your feedback.
by A verified traveler
Posted 10 Sep 2024
Staff was attentive and friendly rooms were large and comfortable. Definitely will stay here again
by A verified traveler
Posted 25 Aug 2024 on Hotels
