Ratings based on 727 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
There is a very strong fragrance that was too strong for me. Other than that it was nice.
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad you enjoyed your stay overall, but we apologize for the strong fragrance. We will take your comments into consideration to improve the comfort of our guests. We hope to welcome you back for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Great experience staying here. Felt very safe and it’s right off the interstate.
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you had a great experience and felt safe during your stay. Our convenient location is definitely a plus! We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
My daughter and I came in after dark and had guys in parking lot making comments as we came in after dark. The shower had no water pressure, toilet made a loud sound when flushing, light bulb burned out, bathroom door was peeling and looked really bad. Seemed clean though but wouldn’t want to stay her again!
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We’re sorry to hear about the concerns you faced during your stay, especially regarding safety and the maintenance issues in your room. Your feedback is invaluable, and we will address these matters with our team to ensure improvements are made. We appreciate your comments on cleanliness and regret that we did not meet your expectations. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Reasonably priced and clean
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the positive feedback! We're happy to hear you found our hotel reasonably priced and clean. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
The property itself is OK. I felt very safe there. It was just my granddaughter and myself. There was places inside the hotel that could use an upgrade. The sheets were really thin and there was a greasy stain on my sheet. I think that they need to go through all of their linens and replace bedsheets , but Checking in the girls were super nice. And after being out and coming back last night, the lady at the desk was really nice. Easy parking easy getting to the hotel. I would definitely use this hotel again.
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your detailed feedback! We're glad to hear you felt safe and enjoyed our friendly staff. We appreciate your comments about the linens and will certainly address those concerns to improve our guests' experience. We look forward to welcoming you and your granddaughter back for another stay!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Helpful staff
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear that our staff made a positive impression on you. We strive to provide exceptional service, and it's great to know that our team was able to assist you during your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Helpful staff
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear that our staff made a positive impression on you. We strive to provide exceptional service, and it's great to know that our team was able to assist you during your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Aug 2024
As expected except a strong chemical odor/fragrance spray that permeated everything. Really disliked getting woken up the day of check in & check out with unnecessary texts from the property. Staff was nice & room was clean.
Comment from Hotel Management
27 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you found the staff friendly and the room clean. We apologize for the chemical odor and the text notifications that disturbed your stay. Your insights are important to us, and we will work on addressing these issues for a better experience in the future. We hope to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Hotel Manager, Hotel Management
Dear Candace,Thank you for the stay at our hotel. I’m sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager
by A verified traveler from Algonquin
Posted 10 Aug 2024
Pee stain on side of mattress. Need a picture? I have one. Overall okay but so overpriced. They take advantage of nearby university dates when parents come to town.
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Hello Justine,It is disappointing to note that your stay was not satisfactory. My apologies for the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and take corrective action for maximum improvement. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.
