Ratings based on 425 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Room was slightly dirty, and sheets had hair on them. Otherwise, it was good.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Danni, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. We are glad that the rest of your stay was enjoyable, and you will stay with us again whenever you are in the area. Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
This is NOT a hotel. No amenities, no lobby. It's a run down building that people live in long term. Room was dirty and smelled musty and moldy, fridge didn't work, keys didn’t work, building was not secured at night. Constant noise inside and out. I don't know how they get away with charging as much as a regular hotel. You're better off sleeping in your car.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Rebecca, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
Was a very friendly place
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Jolynn, Thank you for the positive review. We are pleased to learn that you had a great experience at Extended Stay America. Your feedback serves as a valuable affirmation of our efforts, and we eagerly anticipate the opportunity to provide you with another exceptional stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Oct 2024
There was an attempt to make the room clean, but it still fell a bit flat.
- My room was on the 4th floor and it did not have a screen when I opened it.
- one of the towels that I used immediately had a smell when it touched water
- There were some hairs on the bed and pillow
The good things about this property
- Staff were friendly
- I 25 was just right there so the drive home can be faster
Comment from Hotel Management
19 Oct 2024 by Hotel Management, Hotel Management
Dear Alejandro, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comfort and satisfaction are valuable, and we're genuinely sorry for not meeting these expectations. We have taken note of your concerns and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 27 Sep 2024
They did not have towels or shampoo. Went to get some . Said they don't supply shampoo. Room smelled badly of dirty dog. Went to desk to complain and they gave me air freshener, it didn't resolve the problem . Very noisy. By I25
Comment from Hotel Management
28 Sep 2024 by Hotel Management, Hotel Management
Dear Susan, We are committed to ensuring a seamless and fulfilling experience for each of our guests. We regret to hear about your experience and extend our sincere apologies for any inconvenience caused. Please be assured that we take these matters seriously and will address them with the relevant departments to enhance our guest experience and mitigate the likelihood of similar occurrences in the future. We hope for the opportunity to welcome you back in the future, where we aim to demonstrate the exceptional hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Staff friendly and helpful
by A verified traveler
Posted 25 Aug 2024 on Hotels
The young lady at the desk was friendly and very helpful. Room was great
Comment from Hotel Management
26 Aug 2024 by Hotel Management, Hotel Management
Dear William, Thank you again for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
by A verified traveler
Posted 24 Aug 2024
All the staff is very nice and properly well maintained.
by A verified traveler
Posted 16 Aug 2024 on Hotels
