Ratings based on 571 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Lovely hotel in the heart of Vitoria. Nice surroundings and close to amenities
Comment from Hotel Management
10 Nov 2024 by Front desk receptionist, Hotel Management
Estimado Jason, Muchas gracias por compartir su experiencia sobre el Hotel NH Canciller Ayala Vitoria con futuros viajeros que se vayan a alojar con nosotros. Es un placer leer que disfrutó de nuestro servicio e instalaciones, así como nuestra ubicación (siendo el hotel más céntrico de la ciudad y con las mejores vistas desde los pisos superiores). Reciba un cordial saludo, le esperamos pronto de vuelta.
by A verified traveler
Posted 19 Sep 2024
Nice hotel just on the edge of the old town
Comment from Hotel Management
21 Sep 2024 by NH Canciller Ayala, Hotel Management
Dear Darren,Thank you very much for choosing us as your lodging option in our city.We are pleased to know that our location allowed you to get to know our city.Kind regards;
by A verified traveler
Posted 14 Sep 2024
We stayed for one night. Car park is very small, but the gentlemen on reception made a great effort to secure us a parking slot.
Comment from Hotel Management
21 Sep 2024 by NH Canciller Ayala, Hotel Management
Dear Melanie;It is always a pleasure for us to help all our clients and guests. We hope that your stay has been wonderful and that you can return to our hotel.Thank you very much;
by A verified traveler
Amazing atmosphere
Posted 9 Aug 2024 on HotelsAmazing city celebrating the main fiesta with the locals
Comment from Hotel Management
4 Sep 2024 by NH Canciller Ayala , Hotel Management
Estimado Andrew,Valoramos profundamnete el que haya disfrutado de nuestra ciudad y sobretodo del ambiente nocturno que tenemos.Gracias por preferirinos,
by A verified traveler
Outstanding location
Posted 31 Jul 2024 on HotelsGreat view. Outstanding location. Friendly staff.
- too much noise from the upper floors
Comment from Hotel Management
4 Sep 2024 by NH Canciller Ayala., Hotel Management
Estimado Alex,Que grandiosa vista de las que ha disfrutado, todo el equipo se enorgullece en saber que su estancia ha sido optima y sobretodo ha podido disfrutar de nuestra ubicacion.Saludos cordiales;
by A verified traveler
Posted 21 Jul 2024
Reception staff was so helpful and accommodating.
Comment from Hotel Management
24 Jul 2024 by Agus, Hotel Management
Dear Damian, thank you for leaving us your valuable and high evaluation of our hotel. Thank you very much for valuing something as important to us as the kindness of the team. Receive a cordial greeting, we hope to see you back soon.Agustín Coria, Quality Manager
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Front desk receptionist, Hotel Management
Estimado huésped;Muchas gracias por su valoración aunque lamentamos que no haya sido tan positiva como hubiésemos deseado. Reciba un cordial saludo
by A verified traveler
Posted 4 Jun 2024
This is the only hotel I’ve been to that advertised air conditioner and it wasn’t turned on in the whole hotel.
Sleeping was not pleasant at all. We had to either open a window to a very noisy street or have a noisy fan.
Terrible experience
Comment from Hotel Management
7 Jun 2024 by NH Canciller Ayala, Hotel Management
Dear Inna, Thank you very much for sharing your impressions with us, we regret that the climate environment was not to your liking due to the seasons and the varied climate, we are already making the change to the air conditioning function. The whole team wishes you a happy summer.Kind Regards;
by A verified traveler
Posted 4 Jun 2024
Excellent
Comment from Hotel Management
8 Jun 2024 by Agus, Hotel Management
Estimada Jazmin, Gracias por elegir Nh Canciller Ayala para su estancia en Vitoria, nos alegra que su estancia con nosotros haya sido de su agrado, es un orgullo para nuestro personal su valoración tan positiva pues eso nos ayuda a superarnos día a día. reciba un afectuoso saludo.Agustín Coria Responsable de Calidad
by A verified traveler
On our way from Lisbon to Cannes
Posted 31 May 2024 on Hotelsstayed just one night. The only negative is that there was no place de parking inside the hotel. But we found one nearby in a nice public parking. Our room ha a vew of the magnificient park and of the cathedral. Very good buffet breakfast. Vitoria lives its reputation of a green city
Comment from Hotel Management
8 Jun 2024 by Agus, Hotel Management
Dear Laure, Thank you very much for sharing your experience about the NH Canciller Ayala Vitoria Hotel with future travelers who are going to stay with us. It is a pleasure to read that you enjoyed our service and facilities as well as our location. I am sorry that you could not have parking as our parking is very small and with very limited spaces, I hope this inconvenience has not affected your stay with us, please receive a Best regards, we hope to see you back soon.Agustín Coria, Quality Manager
