Ratings based on 543 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
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Comment from Hotel Management
11 Dec 2024 by Manon - Directrice, Hotel Management
Chère Cliente,Je vous remercie d'avoir pris le temps d'évaluer votre séjour.Soucieux de la qualité de nos services, je me tiens à votre disposition afin de savoir ce qui aurait pu augmenter votre note.Je vous souhaite une belle journée et espère avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour sur Lourdes.Bien cordialement,
by A verified traveler
Posted 23 Nov 2024
We stayed mid-Nov. 2024 (low season) and the location of the hotel was perfect. Loved to see the river from our window that opened up to a small balcony.
Comment from Hotel Management
25 Nov 2024 by Manon - Manager, Hotel Management
Dear Guest,Thank you for your review !Hope to see you next time in Lourdes.Kind regards,
by A verified traveler
Posted 15 Nov 2024
Carpets have stains and sheets have smell
Comment from Hotel Management
19 Nov 2024 by Manon - Manager, Hotel Management
Dear Guest,Sorry for the carpets. Please know that we have recently taken over this hotel and will be replacing our carpets as soon as possible.Have a nice day!Kind regards
by A verified traveler
Posted 12 Nov 2024
Great view of the river.
Comment from Hotel Management
14 Nov 2024 by Manon - Manager, Hotel Management
Dear Guest,Thank you for taking the time to leave a review to evaluate your stay.We are delighted to hear that you enjoyed the view and therefore your stay in our hotel!Have a nice day and we look forward to welcoming you back.Sincerely
by A verified traveler
Posted 2 Nov 2024
Close to grotto
Hosts are super
Comment from Hotel Management
5 Nov 2024 by La Réception , Hotel Management
Thank you!!!
by A verified traveler
Posted 27 Oct 2024
The cleaning must be paid more attention in the bathroom and toilets.
Comment from Hotel Management
14 Nov 2024 by Manon - Manager, Hotel Management
Dear Guest,Thank you for taking the time to leave a comment to evaluate your stay.We have taken your comment into consideration and will pay extra attention to it.Have a nice day and we look forward to welcoming you back.Sincerely
by A verified traveler from Jamison
Posted 24 Oct 2024
Thank you
Comment from Hotel Management
26 Oct 2024 by Reception , Hotel Management
Thank you for your stay in our establishment.Sincerely
by A verified traveler
Posted 14 Oct 2024
Very nice hotel
Comment from Hotel Management
15 Oct 2024 by La Réception , Hotel Management
merci beaucoup!!!!
by A verified traveler
Posted 12 Oct 2024
The entire service was good
Comment from Hotel Management
12 Oct 2024 by Manon - Manager, Hotel Management
Thank you very much for your comment! We are delighted to hear that you enjoyed all our services. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Oct 2024
They were very much flexible with the needs of their client, they allowed me to check in early
Comment from Hotel Management
10 Oct 2024 by Manon - Manager, Hotel Management
Dear Maribeth,What a pleasure to read such a lovely comment!We thank you warmly and hope to have the pleasure of welcoming you back to our establishment.All the best,
