Ratings based on 340 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great
Comment from Hotel Management
24 Nov 2024 by Timothy Burgess AGM, Hotel Management
Thank you so much for your wonderful review! We hope to host you the next time you're in Louisville!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Timothy Burgess AGM, Hotel Management
Thank you so much for your wonderful review! We hope to host you the next time you're in Louisville!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Cary, Hotel Management
Thank you so much for your perfect rating! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. Our team works hard to provide a welcoming experience for all our guests, and your feedback lets us know we're on the right track. Looking forward to welcoming you back soon!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Timothy Burgess, AGM, Hotel Management
Thank you for leaving us a review. I am unsure as to what issues you had during your stay with us, please feel free to reach out to us and let us know so that we can correct them. I hope to hear from you soon!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Timothy Burgess, Hotel Management
Thank you for your kind review! We hope to see you again the next time you come to Louisville!
by A verified traveler
Posted 17 Oct 2024
I booked this hotel for 3 days and when I checked into the hotel and opened the door, there were roaches everywhere starting from the room entrance and bathroom. I have never had such experience with hotels before. Such a terrible experience for a traveller who travelled alone and checked in at 11 PM at night to go to a room with full of roaches
Comment from Hotel Management
17 Oct 2024 by Timothy Burgess, Hotel Management
We apologize for your terrible experience with us. We have refunded the entirety of your stay on the 15th! If you need anything further from us, please let us know!
by A verified traveler
Posted 14 Oct 2024
Friendly staff but infested with roaches
Comment from Hotel Management
14 Oct 2024 by Timothy Burgess, Hotel Management
We apologize for any issues that may have happened during your stay. Please inform us next time during your stay so that we can rectify the problem
by A verified traveler
Posted 9 Oct 2024
Fhjncf
Comment from Hotel Management
9 Oct 2024 by Timothy Burgess, Hotel Management
Thank you for your review! We hope to see you again soon!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Timothy Burgess, Hotel Management
Thank you for your review, we look forward to seeing you the next time you are in Louisville!
by A verified traveler
Posted 23 Sep 2024
Like everything
Comment from Hotel Management
26 Sep 2024 by Cary, Hotel Management
Thank you for your 5/5 rating! We’re so happy to hear you had a great stay with us. Your satisfaction is our top priority, and we appreciate your support. We look forward to hosting you again soon!
