Ratings based on 668 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Loveland
Posted 4 Nov 2024
Staff very friendly and helpful
Comment from Hotel Management
9 Nov 2024 by Alix D. , Hotel Management
Thank you for taking the time to share your experience with us at Tru by Hilton Shepherdsville/Louisville South. We're so glad to hear you had a great stay with us! Thank you for being such a great guest and I hope we get the chance to have you stay with us again soon!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Alix D., Hotel Management
Thank you so much for taking the time to review your stay at Tru by Hilton Shepherdsville/Louisville South. We're so glad to see we provided you a 5 out of 5 experience! Feedback like yours motivates our staff to provide the best possible service to all of our guests. Thank you for being such a great guest, and we hope we get to see you again!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Tru Team, Hotel Management
Thank you for your recent stay at Tru by Hilton Shepherdsville Louisville South. We are constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. I am sorry you did not receive service on your last night we have a front desk team at the hotel 24/7 so if you need anything you can let them know and they are more than happy to fix any problems. Please know that your feedback is important to us, and we definitely appreciate the score of 3 you have given us. We do strive for a 5, and we hope that the Tru Brand will give you that 5 in the future.
by A verified traveler
Posted 7 Oct 2024
Nice place good price
Comment from Hotel Management
9 Oct 2024 by Alix D., Hotel Management
Thank you for sharing your experience with us at Tru by Hilton Shepherdsville/Louisville South. I'm so glad to hear you had an enjoyable stay with us. I hope your next stay with us provides you with an even better experience!
by A verified traveler
Posted 6 Oct 2024
The best pancakes I’ve ever had! Seriously. The room was nice. Very minimalistic. Doesn’t have a coffee maker but does have a microwave which is a plus! They have coffee in the lobby. They offer digital check in and check out with digital keys which was amazing
Comment from Hotel Management
9 Oct 2024 by Alix D., Hotel Management
Thank you for sharing your experience with us at Tru by Hilton Shepherdsville Louisville/South. I'm so glad to hear you had an enjoyable time with us. Our pancakes are definitely a favorite. We hope we get the chance to have you stay with us again some time!
by A verified traveler
Posted 5 Oct 2024
It was a clean and comfortable stay. Great breakfast and coffee. Staff was really friendly. We had an issue with the iron and ironing board but they quickly addressed that.
Comment from Hotel Management
5 Oct 2024 by Erika, Hotel Management
Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”
by A verified traveler
Posted 3 Oct 2024
Staff was fantastic. I had too many groceries that I couldn't fit entirely in my room mini fridge. I really appreciate the hospitality of letting me use up some space in their bigger fridge for a night. Saved me! Pool was in fantastic condition and I appreciate that it didn't have the heavy chlorine smell like most indoor pools. You guys rock!
Comment from Hotel Management
5 Oct 2024 by Erika, Hotel Management
Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Erika, Hotel Management
Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”
by A verified traveler
Posted 23 Sep 2024
The breakfast was really good and the room was clean!
Comment from Hotel Management
5 Oct 2024 by Erika, Hotel Management
Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”
by A verified traveler
Posted 15 Sep 2024
The staff is great and you no what your room is always going to be like 😊
Comment from Hotel Management
5 Oct 2024 by Erika, Hotel Management
Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”
